Acute Patient Access Services Representative

Patient Accounting-Hosp Work Shift: At Banner Health, you’re not just taking a job—you’re joining our mission of “Healthcare made easier, so life can be better.” Whether it’s a warm greeting at the front desk or expertly navigating insurance details, your impact will be felt from the very first moment. Greet patients, ensure patient safety using positive identification protocols, verify insurance, and process registration quickly and compassionately. Collect patient financial liability and assist with financial counseling where needed. Thrive in fast-paced environments (like ERs, clinics, or specialty care). Have experience in patient access, scheduling, or front-office healthcare preferred (but we will train the right person!). Benefits include health, dental, vision, 401(k) with company match, 403(b), and tuition aid. Additional coverage options are available to support everything that makes you, uniquely you. These include Pet Insurance, Medical and Financial wellness plans, ID theft protection, Life insurance and Legal coverage for extra security. Acute Patient Access Training (first 4 weeks): Monday - Friday standard business hours. Enjoy a flat rate $1.00/hour weekend and $3.00/hour night shift differential when applicable. Please Note: Banner has reached an agreement to transition ownership of Banner Lassen Medical Center to an affiliate of Quorum Health, aligning with our commitment to positioning the hospital for long-term success through a trusted care partner with rural health care expertise. Located in Susanville in northeast California, Banner Lassen Medical Center offers comprehensive care in a state-of-the-art facility to aid in the prevention, diagnosis, and treatment of illnesses. Our 25-bed medical center has a proud history of providing vital caring to the community since 1883. Though we are a small community hospital, we have invested in the latest medical equipment, including a 124-slice CT scanner, nuclear medicine, MRI, ultrasound, bone density and mammography. The hospital also offers infusion, respiratory therapy and cardiopulmonary services as well as laboratory services, inpatient and outpatient surgery and a 24-hour emergency department. Away from work, you'll find that our location at the foot of the scenic Sierra Nevada Mountains offers an unlimited variety of recreational activities, including fishing, camping, golfing, hiking and skiing. This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients’ insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability. Demonstrates the ability to resolve customer issues and provides excellent customer service. Verifies patient’s demographics and accurately inputs this information into EHR, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s). Proficiency with multiple services including, but not limited to inpatient, observation, emergency, obstetrics, surgery, imaging. Demonstrates proficient understanding that this position creates the first impression for our patient's experience with Banner Health. Consistently meets all registration related key performance indicators as determined by management. This includes a thorough understanding of accurately completing hospital-based compliance forms required by CMS. Uses multiple computer applications proficiently. Consistently discusses financial liability with the patient(s) and/or families that includes: collection in full of patient liability, assisting patient in applying for Banner Line of Credit, setting up payment plans and/or assisting patient with Banner Financial Assistance policy/application. Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients, training new hire employees, recapping daily deposits, posting daily deposits, or conducting other work assignments of the Patient Access Services team. Works independently under regular supervision and follows structured work routines. Primary external customers include patients and their families, physician office staff and third-party payors. High school diploma/GED is required. Must have customer service skills or knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work both independently and collaboratively in a team environment. Strong knowledge in the use of common office software, word processing, spreadsheet, database software, and typing ability are required. Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. CRCR (Certified Revenue Cycle Representative) certification, a credential offered by the Healthcare Financial Management Association (HFMA) CHAA (Certified Healthcare Access Associate) certification, a credential offered by the National Association of Healthcare Access Management (NAHAM) Knowledge of medical terminology or healthcare systems. Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained. EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy