IT Support Specialist

Job Description

Job Description

InterCare is a Federally Qualified Health Center which MAY qualify employees for National Student Loan Forgiveness program.

Become part of a Migrant and Community Health Center, where you will:

• Have a passionate purpose.
• Do worthwhile work.
• Make a difference in people’s lives.

InterCare is searching for a Full-Time IT Support Specialist to join our team! At InterCare, you’ll find a rewarding and challenging work environment and a competitive compensation. Benefits package which includes: vacation/personal paid time off, sick time, 10 paid holidays, tuition reimbursement program, medical, prescription, dental, vision, life insurance, and short term and long term disability insurance.

At InterCare Community Health Network, we believe all people have the right to equal access to quality health care.

InterCare NO LONGER requires employees to have the COVID vaccine , however, you may receive a vaccine at no cost at any of our clinic locations.

Work Schedule:

Hours are Monday - Friday 8:00 am to 4:30 pm with an occasional need for evening coverage. NO HOLIDAYS!

The IT Support Specialist provides advanced technical support and system administration for the Community Health Center. This role involves managing complex issues, maintaining IT infrastructure, and ensuring compliance with healthcare regulations. The specialist serves as an escalation point for entry-level technicians and collaborates with vendors and senior IT staff to optimize systems critical to patient care. This role supports the delivery of high-quality patient care by ensuring reliable, secure, and responsive technology services for staff across the organization.

Description of Primary Duties & Responsibilities

1. Resolve complex hardware, software, and network issues escalated from entry-level staff.
2. Perform root cause analysis and implement long-term solutions.
3. Manage user accounts, permissions, and group policies in Active Directory.
4. Administer email systems (Microsoft 365) and ensure secure configurations.
5. Monitor and maintain local area networks (LAN), Wi-Fi, and VPN connections.
6. Assist with server maintenance, backups, and patch management.
7. Implement and monitor security protocols to ensure HIPAA compliance.
8. Conduct periodic audits and vulnerability assessments.
9. Participate in IT projects such as system upgrades, EHR implementations, and hardware refreshes.
10. Coordinate with vendors for procurement and technical support.
11. Maintain detailed documentation of configurations, procedures, and incident resolutions.
12. Generate reports on system performance and security compliance.
13. Provide guidance and training to entry-level IT staff.
14. Conduct user training sessions on new technologies and security best practices.
15. On-site. May require travel between clinic locations. Standard business hours with occasional after-hours support for critical issues.

Description of Primary Attributes

Required Qualifications

1. Associate degree in IT or related field; Bachelor’s degree preferred.
2. 2–4 years of experience in IT support or system administration.
3. Proficiency in Windows Server, Active Directory, and Microsoft 365 administration.
4. Strong understanding of networking concepts (TCP/IP, DNS, DHCP).
5. Excellent problem-solving and communication skills.

Preferred Qualifications

1. Certifications such as CompTIA Network+, Security+, or Microsoft Certified Solutions Associate (MCSA).
2. Experience with Electronic Health Record (EHR) systems.
3. Knowledge of HIPAA compliance and healthcare IT standards.

Technical Skills

1. Proficient in Microsoft Office Suite.
2. Excellent hardware and software troubleshooting skills.
3. Basic network support skills.
4. Is a logical thinker.

Communication Skills

1. Possesses a professional level of written and verbal communication skills.
2. Ability to clearly express complex ideas verbally and in writing to non-technical end users.

Physical Demands

Job duties are performed in the typical office environment of the organization, which requires ordinary ambulatory skills sufficient to visit other locations. The environmental factors and/or physical requirements of this position include the following: 

1) Ability to stand, walk, stoop, kneel, crouch, frequently sit, and lift up to 50 lbs.

2) Requires good hand-eye coordination, reach with arms & hands, and finger dexterity, including ability to grasp, and manipulate (using keyboard and office equipment, mounting and connecting IT equipment)

3) Visual acuity to use keyboard, operate office equipment, and read printed material and regularly required to speak clearly and hear.