Brokerage Registered Client Service Associate - Boca Raton, Florida

Overview This is an in‑office position located at 1 Town Center, Boca Raton, FL. The role includes general servicing and support of the Financial Advisors, providing administrative and operational support, business development assistance, and ensuring consistent client servicing when the Financial Advisor is unavailable. ESSENTIAL DUTIES AND RESPONSIBILITIES Assist Financial Advisors in servicing clients including preparing financial plans, conducting investment research and completing client trades and transactions. Receive and place orders as directed from Financial Advisor and assigned clients. Reply to queries regarding general market information such as quotes and news, as well as trading and order features such as GTC expiration dates and settlement. Process corporate actions where a license is warranted, such as tender offers, optional dividends and the exercise of warrants and rights. Schedule and confirm client appointments, enter data in SalesForce, create meeting agendas and summaries, prepare/coordinate marking events and perform general administrative functions such as answering and returning calls, manage the expense report process, prepare routine client correspondence and perform maintenance of client records. Manage the financial advisor's calendar to maximize the appointments' productivity by minimizing travel time and anticipating the time frame required for presentation and answering of questions. Maximize sales opportunities by contacting potential investment clients based on internal and bank leads. Use product and industry knowledge to identify existing client, account, and product attributes that present sales potential. Provide operational guidance to Financial Advisors ranging from systems navigation to document fulfillment. Ensure new business paperwork is accurately submitted, including preparing forms to be presented to clients, obtaining appropriate signatures, submission and follow‑up of new account documentation. Mitigate risk through appropriate authentication standards, including authentication of incoming and outgoing client calls and performing authentication callbacks for high‑risk transactions such as third‑party distributions, profile changes and wires. Maintain a professional environment and create a positive impression. Submit and process certain operational requests as instructed by the Financial Advisor and/or client, such as funds distributions, deposits of checks, journals, client and account updates, ACAT initiation and other operational tasks. Work with the Financial Advisor to ensure certain reports are reviewed and addressed, such as insufficient funds for periodic distributions and RMDs not met. Assist with physical branch location needs, such as opening, closing, general requests for maintenance or service. QUALIFICATIONS Required: Bachelor's degree or equivalent experience and related training. Experience in the securities industry and/or a sales assistant role. Knowledge of securities markets and brokerage accounts. Knowledge of the features and attributes of annuity products. FINRA SIE, FINRA Series7 and Series66 (or63 &65) licenses. Candidates will be considered if they have some of the required licenses and can obtain the others within 365 days. Exceptional telephone skills and the ability to appropriately interact with clients of all experience levels regarding securities transactions and brokerage accounts. Effective time‑management skills. Ability to communicate effectively and professionally with clients, managers and other teammates. Ability to evaluate, assimilate and utilize detailed and complex written and verbal technical information. Ability to work in a self‑directed fashion. Proficiency in basic computer applications, such as Microsoft Office software products. Preferred: Three years of experience in the securities industry. Previous sales and/or banking experience. Bachelor's degree in business, accounting, finance, banking or equivalent education and related training. Experience in a call centre or brokerage office environment, preferably focusing on outbound sales calls. BENEFITS All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401k plan to teammates. Teammates also receive at least 10 days of vacation (prorated based on date of hire and by full‑time or part‑time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug‑Free Workplace. #J-18808-Ljbffr