Inside Sales Manager

Job DetailsJob Location: Richards Industrials - Cincinnati, OH 45209Position Type: Full TimeInside Sales Manager

Location: Cincinnati, Ohio Reports to: VP Global Sales

The Position:

• Team – Recruit, onboard, train, and mentor a team of Inside Sales Specialists and administrative staff members. Establish clear roles, responsibilities, and performance expectations aligned with company KPIs. Foster a culture of accountability, technical excellence, and customer-centricity. Conduct regular performance reviews, coaching sessions, and skills development programs. Drive continuous improvement in product knowledge, application engineering, and commercial acumen
• Revenue Growth & Sales Support: Support outside sales and channel partners in complex technical sales cycles, from inquiry through order acquisition
• Ensure all quotations are: Technically accurate and compliant with specifications. Commercially sound and aligned with pricing strategy and margin targets. Delivered within defined turnaround times. Act as an escalation point for critical opportunities and strategic accounts. Contribute to pricing strategy, bid positioning, and win strategies.
• Optimize Commercial Operations – Refine existing and develop new Inside Sales Processes and Analytics to track Pipeline opportunities, forecasting, customer satisfaction, and Quotation consistency. Implement best practices for: 1) RFQ management and prioritization 2) Quote accuracy and consistency 3) Lead times and response times. Be a protector of the company ensuring adhesion to the company Terms and Conditions.
• Cross Functional Collaboration – Partner closely with outside sales, exclusive Channel Partners, Product Management, Engineering and Operations to ensure quote accuracy, Compliance, and seamless Customer Delivery.
• Manage Complex Sales – Provide Support of High Level Technical and Commercial negotiations, Project Management and Opportunity funnel

What Success Looks Like:

• Increased quote to order conversion rates and overall sales effectiveness
• Development of a highly engaged, accountable, and technically proficient Inside Sales team
• Consistent achievement of departmental KPIs related to response tie, quote quality, customer satisfaction, and order conversion
• Improved customer and channel partner experience through proactive communication and responsive support
• Standardized processes that improve scalability, consistency, and operational efficiency

Qualifications Include:

• 7 years of B2B Inside Sales experience (Valves or Process Control Equipment preferred)
• 3+ years of leadership experience managing a team in industrial or technical environment
• Strong technical understanding of: Industrial valves (control valves, isolation valves, pressure relief, etc.): Process control systems and applications P&IDs (Piping & Instrumentation Diagrams) and technical specifications. Ability to interpret customer specifications and translate them into viable technical/commercial solutions.
• Proven track record in: Negotiating complex contracts and commercial terms. Balancing margins, risk, and customer requirements. Problem-solving in a fast-paced, multi-project environment. Education – Deg in a Related Engineering field or Business.
• Bachelor’s degree in a Related Business or Engineering field
• Strong technical acumen – ability to understand and clearly communicate technical specifications, Process Control Data and PID’s.
• Proven track record of negotiating complex deals, Commercial Terms & Conditions, problem solving, and balancing priorities in a global organization
• Familiarity with CRM’s and Operating platforms, developing Dashboards to track quotes, pricing, conversion rates, response time, and Customer Satisfaction
• Spanish speaking a bonus

Why would this role be exciting for me?

• Lead and shape a critical function that directly impacts revenue growth, customer satisfaction, and operational performance
• Build & develop a high performing Inside Sales team while creating scalable processes for future growth
• Partner closely with customers & channel partners to solve complex technical challenges
• Play a visible leadership role supporting strategic opportunities across a diverse range of industrial markets
• Influence customer experience, forecasting, and business performance through data-driven decision making
• Join a profitable and growing company that invests in its people, products, and long-term success
• Work with a talented team committed to excellence and continuous improvement
• Be part of a company that gives back to the community through philanthropy and service

Company Profile:

Richards Industrials, founded in 1961, is a manufacturer of pressure regulators, control valves, and other fluid control products, known by our customers for high quality products, great customer service, and fast & reliable deliveries. Our products are marketed under a series of distinct brands, each of which is used in unique applications that require precise technical attributes. The company serves a range of end markets, including pharmaceutical, food & beverage, chemical, petrochemical, and various industrial segments.

The company has two locations, Cincinnati OH and Fletcher NC, and a global headcount of 190. Equipped with an experienced, passionate team, Richards focuses on driving profitable growth through operational excellence, opening new channels to market, and investing in new products.

• Empowerment: Employees are our most valuable asset
• Collaboration: Together we achieve more
• Pioneering Spirit: Curiosity and innovation are our driving forces
• Service Mindset: Never stop advocating for the Customer

And our purpose is to solve tomorrow’s demanding fluid control problems, today.

Richards Industrials firmly supports the principle and philosophy of equal opportunity for all individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or status as a protected veteran.

Qualifications