Desktop Support Technician

Client Support Technician – Client Support Services

The State of Mississippi is seeking a Client Support Technician to provide on-site and remote end-user IT support for the MDAH network. The technician will troubleshoot hardware, software, networking, and user-access issues while supporting workstations, mobile devices, printers, and Microsoft environments.

Key Responsibilities

• Provide on-site and remote technical support to end users.
• Troubleshoot and repair desktop PCs, laptops, printers, monitors, and mobile devices.
• Install, configure, and update Windows operating systems and Microsoft Office applications.
• Respond to help desk requests through phone, chat, and in-person support.
• Log, track, troubleshoot, and resolve issues using ticketing systems.
• Set up new workstations and support employee onboarding/offboarding.
• Create user accounts and manage appropriate permissions/access.
• Support Azure/Active Directory environments.
• Maintain hardware, software license, and IT supply inventory records.
• Troubleshoot basic DNS, DHCP, TCP/IP, and networking issues.
• Escalate complex or network-wide issues to senior system/network administrators.
• Provide excellent customer service with patience, clear communication, and strong problem-solving skills.

Required Skills

• 3+ years Windows 11 experience.
• 3+ years desktop/notebook support experience.
• 3+ years printer support experience.
• 3+ years wireless device support experience.
• Knowledge of Microsoft Office 365.
• Basic knowledge of DNS, DHCP, and TCP/IP.
• Help desk/service desk and ticketing system experience.
• Strong troubleshooting, communication, and customer service skills.
• Ability to work 100% onsite from Day 1.

Preferred Skills

• 3+ years Azure/Active Directory experience.
• 3+ years PowerShell experience.
• CompTIA A+ certification.
• CompTIA Network+ certification.
• Microsoft certifications/credentials.
• Experience with endpoint security and mobile device management.