Residential Construction Customer Service / Co-Ordinator

Job Description

Job Description

Residential Construction Customer Service / Co-Ordinator

About Us:
We are a second-generation family-owned business that has grown to become one of the largest kitchen, bathroom, and home remodeling companies in Southern California. Our success is built on exceptional service and quality. Our team includes certified kitchen designers, general contractors, engineers, project managers, in-house factory craftsmen, and installers, supported by state-of-the-art machinery, making us an efficient one-stop shop for all remodeling needs.

Job Description:
We are seeking a professional, energetic, tech-savvy individual with knowledge of the residential construction field to join our team as a Project Coordinator. In this role, you will act as a customer service representative and dispatcher, managing our field employees at client homes across Orange County. You will report directly to our Operations Manager, ensuring any project issues are promptly addressed and maintaining excellent communication.

Key Responsibilities:

• Serve as the primary point of contact for clients, addressing concerns and ensuring a high level of satisfaction.
• Dispatch and coordinate field staff, ensuring efficient project execution.
• Report project status and any issues to the Operations Manager.
• Relay client feedback and concerns to the back-office team for resolution.
• Maintain organized records and documentation for all projects.

Qualifications:

• Excellent communication skills.
• Minimum of 3 years of customer service experience.
• Exceptional organizational skills and the ability to process information quickly.
• Availability to work some weekends as needed.
• Valid driver's license with a clean driving record.
• Background in construction, remodeling, or interior design is highly desirable.
• College degree is a plus.
• Tech-savvy with above-average typing skills.
• Proficiency in Microsoft Office Suite (Excel, Word).
• Familiarity with iPads, smartphones, and various apps (Google Apps, YouTube, Gmail, etc.).
• Outgoing personality with high energy and a willingness to learn new things.

Benefits:

• Full-time position within our design studio (some Saturdays required).
• Competitive compensation based on experience (base + commission).
• Comprehensive employee benefits package.
• Supportive work culture focused on design creativity.
• Opportunities for personal and professional growth.

Work Environment:

• This position is based at our Showroom factory. Remote work is not available.

How to Apply:
If you are looking to grow within a creative design-build firm and be a leader in delivering excellence in design, remodeling, and client service, this is the perfect career opportunity for you. Apply today to join our dynamic team and help us continue to provide top-notch remodeling services to our valued clients.

Job Type: Full-time

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Overtime
• Weekends as needed

Work Location: In person