US LBM Fulfillment Manager

US LBM Fulfillment Manager

US LBM is one of the leading and fastest growing distributors of specialty building materials in the United States, with a team of over 15,000 employees located throughout the country. Since our founding in 2009, we have acquired over 70 companies and have expanded to more than 500 locations serving 37 states. US LBM is a progressive organization that promotes a unique culture that focuses on the value of its customers and associates. Developing our people is critical to our strategy and fostering our culture of empowerment.

The US LBM Fulfillment Manager is responsible for overseeing the efficient and effective operation of the fulfillment process within assigned divisions. This role involves managing a team, optimizing workflows, ensuring timely and accurate order processing, and maintaining high standards of customer satisfaction. The Fulfillment Manager will work closely with other teams to ensure a seamless fulfillment operation from order receipt to delivery.

What You Will Do

• Monitor and maintain optimal inventory levels to balance demand and supply, avoiding shortages or excess stock.
• Oversee the end-to-end order fulfillment process, ensuring accurate, efficient, and timely handling from order receipt through delivery.
• Partner with carriers and shipping providers to coordinate transportation and ensure on-time deliveries.
• Establish and enforce quality standards to reduce fulfillment errors and uphold high levels of customer satisfaction.
• Lead and support fulfillment staff through training, coaching, and performance management.
• Track and analyze fulfillment KPIs, identifying trends and opportunities to improve efficiency and effectiveness.
• Resolve fulfillment-related issues promptly to provide a positive customer experience.

Required For All Jobs

• Perform other duties as assigned.
• Comply with all policies and standards.
• Adheres to Company's commitment to workplace safety.

Education Qualifications

• Bachelor's Degree in Supply Chain Management, Logistics, Business Administration, or a related field (preferred).

Experience Qualifications

• 10 years of experience in warehouse, logistics, or fulfillment operations, with at least 2 years in a leadership or managerial role.
• Strong knowledge of the building material industry to support Supply Chain objectives.

Skills and Abilities

• Strong knowledge of fulfillment operations, including order processing, inventory management, and shipping logistics.
• Proven ability to manage and motivate a team to achieve high performance and meet operational goals.
• Excellent problem-solving skills, with the ability to analyze data and implement improvements.
• Proficiency in warehouse management systems (WMS) and Microsoft Office Suite (Excel, Word, etc.).
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Mastery of the tools needed to extract data, conduct RFPs, manage and replenish inventory.

US LBM Holdings, LLC, is an equal-opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.