Technical Support Specialist

Provide intermediate technical support for installation, configuration, troubleshooting, and return processing Serve as the first point of contact for ADI professional integrators in the Standard Network queue (Tier-1) Document customer and partner interactions, troubleshooting steps, and outcomes in internal systems Solve network challenges involving addressing, routing, switching, subnetting, multicast networking, VLANs, firewalls, wireless, and WAN technologies Use tools such as ping, traceroute, and show commands Identify problems in Layer 2 and Layer 3 of the OSI model Process product returns while following technical verification protocols Provide technical inquiries, installation guidance, troubleshooting, configuration support, and service support for network installations and ADI’s broad product portfolio Requirements 1–2 years of professional experience installing and configuring network products such as routers, switches, and wireless access points, or relevant experience Industry certification: Network+, CCNA, or CCNP; OR Snap One PCNA & Control4 AP Certification / Control4 Certified Technician Strong troubleshooting aptitude across multiple product categories and technologies Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies Exceptional critical thinking skills and ability to quickly learn and apply new technical concepts Exceptional English communication skills, verbal and written Minimum of 2 years of professional network installation and configuration experience, or 2 years of ADI technical support experience with required internal network training and certifications Familiarity with Control4, OvrC, Luma, Binary, WattBox, Clare, and other ADI exclusive-brand products and platforms is valued Expertise in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions is valued Experience with motorized window treatments, centralized lighting, and power management solutions is valued Experience supporting professional integrators or working in the custom electronics industry is valued This position is not eligible for US visa sponsorship Core Competencies Demonstrates expertise in network installation and configuration, including troubleshooting and support for a variety of network products and technologies. Proficient in using diagnostic tools and possesses strong communication skills to assist professional integrators effectively. #J-18808-Ljbffr