Guest Services Agent

The Peninsula Chicago is seeking an Agent to join our Guest Services Division team and be an integral part of our guest-focused service. Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago. Grow within a diverse multi-outlet property. Exceptional health benefits package and 401(k) with company match. Key accountabilities Ensure proper operation of all responsibilities of Desk operations Knowledgeable and fully adheres to both Peninsula and Forbes standards. Maintain consistency in performance in accordance with both Peninsula and Forbes standards Communicate with all departments to create a guest centric experience Be in full compliance with database requirements Ensure efficient operation of the Desk responsibilities with efficient handover General requirements 2 years of guest services experience in luxury property ideal Knowledge of PMS and some knowledge in other applications ideal and preferred Ability to deal with a high level of work demand and pressure, individual must have great organization skills. Excellent command of written and spoken English Benefits We Offer 10 vacation days per year 6 sick days per year 3 personal days per year 10 holidays days per year Complimentary employee meals Discounted parking Discounted and complimentary room nights at The Peninsula Hotels 50% discount on spa services 25% discount on spa retail 80% company-paid medical, dental and vision coverage Complimentary life insurance Complimentary long-term disability Retirement plan with 5% company match To be considered for the position, you must have work authorization in the United States. #J-18808-Ljbffr