Field Technician II

Description Field Services Technician II Location: Phoenix, AZ About the Role The Field Services Technician II performs onsite technical work at client locations, including hardware installations, network infrastructure deployments, equipment refreshes, and break/fix support that cannot be resolved remotely. This role is often the primary in-person representative of the company for client end users. Operational Mission: Show up prepared, execute cleanly, and leave the client’s environment in a state the remote team can support without surprises. Company Mission & Vision Mission: Build secure, layered technology solutions that work reliably, supported by a team that takes ownership. Vision: Enable people to succeed by delivering measurable outcomes through layered technologies and partnerships, combining a national platform with a local presence. Key Responsibilities Field Execution Perform onsite technical work including: Hardware installations Workstation deployments Network equipment rack-and-stack Cabling and peripheral setup Execute equipment refreshes and technology rollouts following project plans and deployment checklists Provide break/fix support for hardware and connectivity issues requiring physical presence Document all onsite work, including: As-built records Serial numbers Configuration details Operational Discipline Maintain accurate time entries for all field engagements Follow project plans and deployment checklists without deviation Arrive fully prepared with required equipment, documentation, and access credentials Culture & Values Uphold company core values in every client interaction and onsite engagement Performance Metrics (Example Scorecard) Field engagement completion rate = 95% Documentation quality = 95% compliant Client satisfaction = 95% positive Time entry accuracy = 95% Work Environment & Travel Field-based role requiring regular travel to client sites Standard business hours with flexibility based on project and client needs Travel requirement: Approximately 50-80% annually Qualifications Required 1+ years of experience in: IT field services Desktop support Hands-on technical roles involving hardware deployment and onsite troubleshooting Working knowledge of: Hardware installation Workstation configuration Basic networking (cabling, switches, access points) Peripheral setup Strong organizational skills with the ability to manage multiple site visits Professional demeanor and ability to represent the company at client locations Valid driver's license and reliable transportation Preferred Experience in a managed services (MSP) environment CompTIA A+, Network+, or equivalent certifications Experience with: Rack-and-stack installations Structured cabling Network infrastructure deployment Familiarity with PSA and documentation platforms Compliance & Certifications Willingness to obtain and maintain required certifications based on client environments Familiarity with compliance frameworks such as: CJIS Security Awareness Certification CMMC (Cybersecurity Maturity Model Certification) Values in Action Lead with Ownership: Own each site visit from preparation through documentation Aligned Partnership: Collaborate effectively with teammates and cross-functional partners You Win, We Win: Contribute to team performance Elevated Standards: Maintain high documentation quality and technical rigor Relentless Curiosity: Continuously build technical knowledge and reduce dependency on escalation This role is ideal for a hands-on technician who thrives in field environments, values preparation and execution, and is committed to delivering high-quality onsite support. Why Join LayerCake? LayerCake, a Blue Alliance company, is a trusted managed services provider (MSP) supporting manufacturing, logistics, and municipal organizations with critical IT operations. Since 2008, we’ve helped clients make smart, high-impact technology investments, backed by consistent, expert support from teams they know and trust. Our pod-based staffing model ensures clients receive reliable service from people who understand their environment. It’s a personalized approach that delivers long-term value and measurable outcomes. We’ve always believed small businesses deserve enterprise-level solutions, and that belief starts with our team. We hire for passion and cultural fit, then invest in growth. As a fully remote company from the start, we’ve built a strong, connected culture where people support each other, stay accountable, and thrive together. Benefits: 9 paid holidays; 6 mandated holidays, 3 floating holidays 401K Retirement with matching contributions Excellent medical, vision, and dental insurance Life insurance and disability insurance Unlimited weeks PTO Eligible for PTO, 401k, benefits, you are a full-time employee Top Reasons our Employees Love Being Part of the Blue Alliance Family: Entrepreneurial Culture Fast-paced Flow, with a Variety of Projects Collaborative Work Environment Training & Certifications Career Growth Opportunities Ready for the next step? Please be advised we, LayerCake, participate in E-Verify. #J-18808-Ljbffr