Chief Technology Officer (CTO)

IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the “status-quo” and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life.
With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission.
The Chief Technology Officer (CTO) will be a visionary leader and executive advisor, with proven experience in providing strategic leadership to Technology and Business Intelligence teams and serving as a key partner to senior management and program leaders.
This leader will be responsible for collaborating with business leaders, outside thought leaders and commercial partners who can turn strategy into disruptive and transformational digital technology. The CTO will oversee all organizational and technology and its resources.
The incumbent will be responsible for establishing the organization’s strategy, lead system engineering and technical teams, and ensure that the Information Function is effectively using its technical resources, both in-house and that are contracted. This position will align technology vision with business strategy by integrating company processes with the appropriate technologies. They are also responsible for all aspects of developing and implementing technology initiatives within the organization.
Technology oversight responsibility includes leading technology strategy, budget oversight, researching and implementing new technologies, maximizing the benefit of IT vendor services and relationships, ensuring satisfaction levels, establishing best practices, preparing for change and growth, and maximizing return on technology investments.

Key Responsibilities

Strategy, Architecture & Transformation

• Partner and regularly communicate with key stakeholders to confirm strategy, build roadmaps and ensure tactical execution for Technology and Business Intelligence. Plan jointly for agency growth and positive employee experience.
• Manage and oversee all aspects of Technology to advance the strategic plan of the organization, through both internal resources and external partners/vendors.
• Evaluate and apply new technology to support initiatives and action plans and identify issues and process opportunities and implement improvements.
• Drives technology strategy by owning and driving evolution of key strategic technologies and technical architecture.
• Builds Strategic partnerships with key stakeholders to better understand organizational goals and objectives to be applied when evaluating technical architecture and fit within the organization’s environment.
• Makes Digital capabilities an integral part of the technology strategy by bringing digital fluency into business models.

Operating Model & Delivery Excellence

• Head the Technology and Business Intelligence organizations.
• Coach internal directors/managers, and support recruitment and training to maintain staffing levels.
• Head a value driven organization, enhancing support of business processes, and creating positive impact in performance.
• Support the creation of a culture that fosters innovation, flexibility and adaptation.
• Ensure that the appropriate resources are responding to staff in a timely and effective manner.
• Monitor, audit and, as necessary, coordinate IT activities of other departments and business units to remain abreast of the status of technology activities and development initiatives.
• Produces and oversees high level Key Performance Indicators (KPIs) for their area within IT and in certain instances, for the IT department in its entirety.
• Understands outsourcing and management of an outsourced infrastructure function.

Data, Analytics & AI

• Enhance knowledge and elevate decision-making in the agency through business intelligence.
• Collaborates with the Data Analytics team to develop strategies on data acquisition, agreements, warehousing, analytics, machine learning, and Artificial Intelligence (AI).

Security, Risk & Compliance

• Monitor security and risk for Technology and ensure operational compliance and risk is well managed and acceptable.
• Identify potential areas of compliance vulnerability and risk, develop and implement corrective action plans for resolution of problematic issues, and provide general guidance.
• Serve as Chief Information Security Officer; enhance information security through both technology and staff awareness, and lead systems aspects of HIPAA compliance, especially with electronic health information.
• Oversight includes system security, backup and recovery processes, compliance and policies.
• Directs development and execution of an enterprise-wide disaster recovery and business continuity plan.

Vendor Strategy & Financial Management

• Plan and oversee budget for Technology and Business Intelligence and assist agency budgeters to ensure accurate planning and cost distribution across the agency.
• Evaluate cost effective solutions and recommend investments in line with agency objectives.
• Monitor ongoing cost and negotiate vendor contracts.
• Provide forecast and fiscal year budget recommendations.
• Ensure auditability for relevant spending.
• Comply with financial directives.

Leadership & Stakeholder Engagement

• Demonstrated competency interacting effectively at all levels up to and including executive leadership and the Board of Directors, with both technical and non-technical executives.
• Strong, proven, visionary leader and strategic business partner with a passion for customer service, highly motivated and self-directed.
• Superior analytical skills, excellent writing and presentation skills, with effective skills in negotiation, contracting and change management.

Innovation & External Engagement

• Demonstrates a high tolerance for bold initiatives, such as starting new businesses, acquiring new, leading edge technologies, and investing in innovations.
• Oversees innovation and develops patenting of intellectual property, inventions, and business processes, when necessary.
• Builds a strong network of people, technologies, and ideas inside and far outside of the company, such as connections with startup community, scans for potential partnerships, acquisitions, or complimentary capabilities, to reinvigorate the IT function.
• Experience identifying technology trends, developing secure architecture, integrating enterprise systems, and depth of knowledge in information security with experience in risk, audit and compliance management.
• Defines and communicates corporate procedures, policies, and standards for the organization for acquiring, implementing, and operating new network systems, equipment, software, and other technologies.

Qualifications

• Bachelor’s degree is required. Master’s degree in information systems or business management is preferred
• 15+ years of previous professional information technology experience including 5 years at director level or above
• 5 years of experience effectively managing a multi-million-dollar budget
• Evidence of training in information security, IT best practices and frameworks, and project management is preferred
• Previously operated a mission-critical technology and multi-site environment while maintaining a culture of innovation and productivity bringing digital fluency into business models

General Responsibilities

• Performs other duties as assigned.

Compensation

Range: $295,000.00 – $325,000.00/annual
This amount is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors.
This range does not include any additional equity, benefits, or other non-monetary compensation which may be included.
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*We encourage you to learn more about IOA by visiting us here.*
*IOA reserves the right to adjust work hours or duties when appropriate.*
*Institute on Aging is an Equal Opportunity Employer. Institute on Aging is committed to cultivating a diverse and inclusive work environment and providing equal opportunities to all employees and job applicants without regard to age, race, religion, color, national origin, sex, sexual orientation, gender identity, genetic disposition, neuro-diversity, disability, veteran status or any other protected category under federal, state and local law.*
*Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.*