AI-Driven CX Associate: Own Critical Resolutions

Ramp seeks a CX Associate to spot where customers struggle and drive resolutions across payments, card programs, and accounting integrations. You will triage, investigate, and make high-signal judgments beyond script-based support. The role emphasizes systems thinking, customer obsession, and building AI-assisted CX processes. You’ll collaborate with Engineering, Risk, Product, and Partnerships to improve outcomes. #J-18808-Ljbffr Ramp