Barista - Luckies - Part-Time - Maryland

Job Title

The Barista plays an important role in creating a welcoming and memorable experience for every guest by preparing high?quality coffee, tea, and specialty beverages with consistency and care. Your ability to engage warmly with guests, maintain a clean and organized workspace, and uphold exceptional service standards helps ensure that each visit reflects the hospitality and excellence of the Live! brand. Through attention to detail, product knowledge, and a genuine passion for guest service, you help create a comfortable environment where guests feel valued and enjoy a refreshing, enjoyable break during their visit.

Compensation: $16.00/hr

Responsibilities

Where You'll Make an Impact:

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Live! Casino & Hotel.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Anticipates customer and store needs by constantly evaluating the environment and customers for cues.
• Communicates information to the manager so that the team can respond as necessary to create the Third Place environment during each shift.
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Contributes to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
• Follows Live! Casino & Hotel operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Maintains a clean and organized workspace so that partners can locate resources and products as needed.
• Provides quality beverages, whole beans, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety, and sanitation guidelines for all products.
• Recognizes and reinforces individual and team accomplishments by using existing organizational methods.
• Maintains regular and punctual attendance.

Skills to Help You Succeed:

• Ability to learn quickly.
• Understand and carry out oral and written instructions and request clarification when needed.
• Work as part of a team.
• Build relationships.
• Strong interpersonal skills.
• Flexible work schedule.
• Utilizing conversational skills to engage with and understand our guests.
• Discovering and responding to customer needs through clear and pleasant communication.
• Prepare food and beverages to standard or customized for recipes.

Qualifications

Must-Haves:

• High school diploma or equivalent GED
• One (1) or more year(s) of experience.
• Must be able to obtain and maintain an Alcohol Beverage Control card and any applicable health certifications.

Physical Requirements:

• Ability to stand for long periods of times without sitting or leaning.
• Ability to bend, stoop and reach while assisting guests.
• Ability to carry trash bag weighing up to 25 lbs.
• Use of stairs and elevators

Working Conditions:

• 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

Please note that this is a union position, and individuals in this role may be required to pay applicable union dues and fees.

What We Offer

Perks We Offer You:

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members may include:
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Generous retirement savings options
• Paid Time Off
• Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live! Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.