Graduate Communications Specialist - Graduate School - UTK

Job Description

Reporting to the Communications Manager, the primary purpose of this position is to develop and implement technology solutions to achieve communications goals. These solutions will primarily be in the areas of web development and database management. This position is part of the communications team in the Graduate School and provides support across the department, including areas of recruitment, admissions, and student services.

Responsibilities

Primary Web Assets Upkeep

In collaboration with the Communications Manager, this position will assist in the upkeep of primary web assets, such as the Graduate School website, the Graduate Council website, and intranet sites related to faculty and staff support. This support will not only include content updates but the development of HTML/CSS/Javascript solutions for specific needs as they arise. This position will be instrumental in the redesign and development of the next-generation Graduate School website using new systems developed by the university-level web development teams.

CRM-Related Assets

In collaboration with the Communications Manager and other Graduate School teams, this position will develop solutions in Slate and Salesforce to display data for users (faculty, staff, students), allowing them to interact with Slate and Salesforce data. This can include the development of microsites (portals) and forms. This position will also provide support in the continuing development and maintenance of HTML email templates used in CRM-related communications.

Data Management and Reporting

In collaboration with the Communications Manager, other Graduate School teams, and the Office of Innovative Technologies, this position will develop and implement solutions to connect various data sources across campus related to graduate students to provide necessary reports used by administration to implement data-driven strategies.

Graduate School Event Support and Service (Orientations, Hooding, Community Fair, etc.)


Other duties as assigned.

Qualifications

Required Qualifications

Education and Experience: Bachelor's Degree and one year of relevant experience in developing content for multiple communications channels, including email and social media, or an equivalent combination of education, training, and experience OR an Associates degree and 3 years of relevant experience.

Knowledge, Skills, Abilities:

• Ability to learn and adapt to new technologies
• Excellent oral, written, interpersonal, and customer service skills.
• Strong attention to detail.

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Preferred Qualifications

Experience:

• Previous work in higher education
• Administration of a CRM, such as Slate or Salesforce
• Building and deploying HTML emails
• Graduate enrollment management
• Experience with databases, such as Oracle or MySQL

Knowledge, Skills, Abilities:

• Wordpress and/or Sharepoint
• Graphic Design Principles
• Knowledge of higher ed admissions processes
• Knowledge of HTML, CSS, Javascript, and other relevant web technologies

Work Location

Location: Knoxville, TN

• Onsite, Hybrid, or Remote: Onsite (UTK campus)

Compensation and Benefits

• UT market range: 8
• Anticipated hiring range: $48,000 - $53,000
• Find more information on the UT Market Range structure here
• Find more information on UT Benefits here

Application Instructions

To express interest, please submit an application with the noted below attachments. To be assured of full consideration, completed applications with the following attachments should be submitted.

• Resume
• Cover Letter
• List of 3 Professional References

About The College/Department/Division

The Graduate School at the University of Tennessee Knoxville is a dynamic, innovative, and collaborative partner in shaping graduate education, and a dedicated advocate for our graduate student experience. Applying a people-centric approach to all we do; we lead the University in providing support to ensure our programs are among the best in the nation and inspire students to be catalysts for change in the evolving global society.

About Us

The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees-the Volunteers-who uphold the university's tradition of lighting the way for others through leadership and service.


UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee's flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy's largest multidisciplinary laboratory, Oak Ridge National Laboratory.


The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.


UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone.


The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as "Best Employer for New Graduates," "One of America's Best Large Employers," and "Best Workplace for Women," and has been designated as "Best Place for Working Parents" by Forbes Magazine.


Apply today and join the Tennessee Volunteer community!