Expeditor (Part Time)

Expeditor (Expo)

Cosm is a global technology company that brings experiences to life in immersive environments. We help our partners create spaces and content that blur the lines of real and virtual across three primary markets: Sports and Entertainment, Science and Education, and Parks and Attractions. Cosm was born from the fusion of some of the greatest innovators in the history of technology. Innovation is in our DNA.

At Cosm, we don't just show fans (guests) something extraordinary; we guide them through an unforgettable experience. From entrance to exit, every role matters, every detail counts, and every interaction shapes the experience.

The Expeditor (Expo) helps bring the fan (guest) experience to life by ensuring every dish is delivered with precision, timing, and care. Serving as the connection point between the kitchen and front-of-house, this role ensures a smooth, coordinated flow of serviceso every fan interaction feels seamless, elevated, and memorable.

Responsibilities:

• Bring the Pillars of Service (Connected, Optimistic, Service Oriented, and Memorable) to life through team and fan (guests) interactions
• Prepare and deliver all orders accurately, ensuring special instructions are executed with attention to detail and presentation meets company standardscreating a memorable experience for every fan.
• Maintain strong knowledge of all food and beverage offerings, including menus, specials, seasonal items, and promotions, to confidently guide guests and enhance their overall experience.
• Deliver a service-oriented experience by anticipating fan (guest) needs, responding promptly, and going beyond expectations to ensure satisfaction.
• Foster a connected team environment by supporting fellow team members, communicating clearly, and contributing to a one-team approach that prioritizes the fan (guest) experience.
• Engage fans (guests) in a welcoming and energetic atmosphere.
• Stay informed on company products, services, events, and promotions to provide relevant and engaging recommendations to fans (guests)
• Follow directions from supervisors with a positive, solutions-focused mindset, including completing side work, cleaning tasks, and operational support as needed.
• Participate in ongoing training sessions to continuously improve product knowledge, service skills, and overall performance.
• Maintain flexibility to work a variety of shifts, including evenings, weekends, and holidays, based on business needs.
• Thrive in a fast-paced, high-energy environment while remaining composed under pressure and delivering consistent, high-quality service.
• Demonstrate strong multitasking, time management, and communication skills to support efficient operations and team coordination.
• Maintain knowledge of table and seating layouts to ensure smooth and accurate service delivery.
• Follow all company and state safety and sanitation guidelines to support a safe and secure environment for fans (guests) and team members.
• Demonstrates the ability to perform all essential job functions, with or without reasonable accommodation, while adhering to all company policies and procedures outlined in training materials and the employee handbook

Experience:

• Previous serving experience required, preferably in a fast-paced, high volume, full-service establishment.
• Excellent communication and professional interpersonal skills required.
• Must be fluent in English and able to read & write in basic English.
• Food Handler Card required (or ability to obtain within required timeframe)
• Passion for food and dedication to delivering exceptional dining experiences.
• Must be of legal age to work unrestricted hours as outlined by local ordinances and state laws.
• Must be able to work a variety of shifts, based on the need volume of the operation (late hours, holidays, weekend, etc.
• Demonstrates good time management skills and communication skills.
• Follows Company and state safety guidelines to provide a safe working environment.
• Must be able to continuously stand, walk and lift up to 10 pounds.
• Must be able to frequently bend, squat, reach overhead, and lift up to 20 pounds.
• Will seldom be sitting, climbing, pushing, pulling, and lifting over 50 pounds.

Disclaimer: This job description reflects the general duties of the role but is not intended to be all-inclusive. Responsibilities may change or be added based on business needs at any time, with or without notice, consistent with applicable laws and regulations.

All applicants must be at least 18 years of age at the time of employment. This requirement is in accordance with applicable federal, state, and local labor laws. Cosm is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.