LONG TERM CARE PHARMACY PROJECT COORDINATOR/MANAGER

Benefits We offer competitive pay and a comprehensive benefits package. Core Values Seek first to understand - must be intellectually curious, an active learner and listener, an innovative and resourceful problem solver. Always do the right thing - Customer centric, mature, caring and professional adult, who will always do right and make it right. Every detail matters - Meticulous attention to detail is a non‑negotiable! If it were easy, everyone would do it - We are looking for an organized, resilient, determined, and reliable "doer" that follows through with deliverables, seeks to exceed expectations, and always completes assigned tasks - always. Live, Learn, Laugh, Love - We are seeking authentic individuals with good intentions, a positive and friendly disposition, who engage their soul, body and mind with what makes them happy, healthy and content. Role Description The Partner Success Specialist works closely with community partners in long‑term care to optimize resident quality of life. The role focuses on building and maintaining strong relationships, ensuring partner onboarding, providing support, and driving service utilization. Responsibilities Build strong client relationships by consistently delivering client interactions that develop trust and show value. Responsible for partner retention and acting as the voice of the partner. Assist with onboarding and off‑boarding of communities (check‑in, reconcile, equipment set‑up, etc.). Provide general eMAR support to the communities. Participate in community relations activities (e.g., health fairs, exhibits, educational programs, in‑services, family night) to maintain and drive market share. Collaborate and participate in professional and social events, meetings, conferences and other company/partner sponsored or endorsed events. Manage routine client support activities and resolve routine to complex client issues and requests. Collaborate with operations staff to conduct Root Cause Analyses for any partner concern and follow up on resolution. Deliver annual executive reviews to community leadership to review business deliverables and evaluate new opportunities. Maintain detailed logs of all partner interactions (quality events, site visits, communications, net promoter score, etc.). Deliver relevant training to community staff, residents and families (ongoing and for staff transitions). Facilitate immunization clinics. Lead by example, exhibiting CORE VALUES each day. Encourage teamwork and promote company philosophy. Attend required company meetings and complete all required courses in adherence with RPS. Perform duties on a regular, predictable basis and maintain a safe and secure environment. Other duties as assigned. Qualifications Bachelor’s degree preferred; or equivalent experience in client‑facing support, account management, or eMAR implementation/training in a healthcare or long‑term care environment. Minimum 2 years of account management experience, preferably in LTC or healthcare services organization. Project management certification preferred. Good presentation and negotiation skills. Intermediate or advanced proficiency with MS Excel, Word, PowerPoint, Outlook, Adobe, and CRM. Outstanding analytical skills. Excellent verbal and written communication skills, establishing rapport and working with others. Valid driver's license and reliable personal vehicle, appropriately insured. Certified Pharmacy Technician license preferred in Illinois. Travel expected, potentially 75% of time, including overnight and out‑of‑state travel. Excellent time‑management skills and ability to self‑start with limited supervision. Behavior Standard Maintain a positive work atmosphere by acting and communicating respectfully with customers, clients, vendors, coworkers, and management. All employees are expected to treat each other with respect and work cooperatively. Requirements Background check and drug screening required. #J-18808-Ljbffr JobRx, Inc.