Business Analyst

Business Analyst

Comtech is a woman-owned small business founded in 1998 and headquartered in Reston, VA. We offer IT solutions across the disciplines of program/project management, applications development, infrastructure, Cyber security, and enterprise content/data management services. We have developed our methodologies and processes based on the IT Infrastructure Library (ITIL) v.3 Framework across enterprise infrastructure operations. These methodologies and processes are reinforced through our organization's externally accredited certifications, which include ISO 9001:2008 Quality Management System (QMS), ISO/IEC 20000-1:2011 IT Service Management Systems (SMS, corporate ITIL certification), ISO 27001:2005 Information Security Management System (ISMS), and CMMI-DEV Level 3.

Job Description

Job Title: Business Analyst

Duration: Long Term

Location: Washington, DC

Job Description:

• Consults with agency functional unit(s) to identify, define and document business needs and objectives, operational procedures, problems, input and output requirements, levels of systems access and configuration specification.
• Acts as a liaison between end-users, technical analysts, information technology analysts, consultants and others in the analysis, design, configuration, testing and maintenance of various systems to ensure optimal operational performance.
• Develops, documents, and/or updates the Standard Operating Procedures, guidelines, and processes.
• Tracks and fully document changes for functional and business specifications; drafts detailed universally understood procedures for permanent records and for use in training.
• Identifies opportunities for improving business processes through quality assurance effort, systems and/or non-system driver changes; assists in the preparation of proposals to develop new systems and/or operational changes.
• Plans, organizes, and conducts business process reengineering/improvement projects and/or management reviews of operations or projects.
• Researches and prepares statistical reports using internal and external data, and consolidates information into cohesive and understandable correspondence or other written form for use in management decision-making.
• Conducts change impact analysis to assess the potential implications of changes.
• Participates in user acceptance testing and testing of new system functionality.
• Develops training curriculum and conducts formal training sessions covering assigned systems modules or changed processes and procedures.
• Directs or participates in studies of new and existing programs and special projects to determine feasibility, resolve problems including organizational, procedural, technical and fiscal research and analysis; develops policy and procedures to improve efficiency, cost-effectiveness, and/or improve internal and external customer service; develops information system documentation to support efficient operations; prepares reports and written findings and recommendations; and monitors changes.

Roles and Responsibilities:

• Bachelor's degree in Business Administration, Information Systems or related field.
• Minimum 5 years of experience in Business/Systems Analysis or Quality Assurance.
• Minimum 5 years of experience in generating business requirements, process documentation with diagram, and Standard Operating Procedures.
• Minimum 5 years of experience in writing position papers, statistical data analysis, and presenting findings with recommendations, analyzing data to draw business-relevant conclusions.
• Minimum 5 years of experience collaborating in a multi-disciplinary team environment.
• Minimum 3 years of experience in data visualization techniques and tools /discovery tools such as Tableau and Power BI.
• Minimum 3 years of experience in writing SQL queries.
• Minimum 3 years of experience utilizing SharePoint and Salesforce.
• Minimum 1 year of experience in taxicab and/or the transportation industry analyzing an organization or business domain (real or hypothetical) documenting its business processes or systems, assessing its business model or its integration with technology.
• Ability to review/analyze large volumes of data and provide detailed analysis and findings.
• Proficient in the use of Microsoft Office suite including Visio.