Clinical Operations Manager

Clinical Operations Manager

Responsible for managing, leading, and supporting the operations of assigned practice location(s). In conjunction with Practice Administrator and/or Assistant Administrator, is accountable for activities that will enhance operational efficiencies, improve patient satisfaction, and result in healthcare solutions that meet the mission of the practice and EyeSouth Partners. The clinical operations manager helps evaluate company operations and makes suggestions for improvement while supporting the company performance targets and financial goals. This position serves as an important knowledge resource in their department

The Clinical Operations Manager does not participate in direct patient care, but does have advanced understanding and ability to complete each skill as required based on iJCAHPO training and generally accepted understanding of each individual skill:

• History Taking
• Visual Acuity
• Confrontation Visual Fields
• Extraocular Motility Assessment: evaluation of ductions, perform cover/uncover & alternating cover testing and document defects; recognize defects, identify potential related pathology and possible additional testing secondary to findings.
• Pupil Assessment: recognize and identify pupil abnormalities in addition to an APD; able to use special techniques to identify abnormalities and evaluate associated pathology.
• Intraocular Pressure Measurement with Goldmann applanation via slit lamp or Perkins tonometer.
• Manual Lensometry and accurate transposition between minus and plus cylinder as needed.
• Angle Assessment utilizing the slit lamp microscope.
• Manual Refractometry; accurate refinement using the Jackson Cross-Cylinder technique; duochrome testing, and prism measurements.
• Diagnostic testing includes immersion and/or contact A-scan biometry, ultrasound, OCT, visual field, pachymetry, topography, dry eye testing, and fundus photography.
• Supplemental testing including Amsler Grid, Color Vision, Stereopsis (Randot test), Exophthalmometry, BAT, and PAM.
• Minor Procedure Assisting: ability to assist with excisions, suture, etc. and is competent is sterilization requirements and techniques for all associated instruments.
• Scribing: accurately document and select coding for all exam types, consults, and surgical procedures.
• Pharmacology: ability to identify and assist with the prescribing and/or administration of oral and intraocular medications used in the office or by the patient. This includes a firm understanding of the purpose, action, and potential side effect.

Aid with patient flow, diagnostic testing, and technician exam components as needed. Aid in and support timely completion of all clinical administrative duties and assignments including Rx refill, patient messages/tasks, and documentation audits. Maintain communication with clinical training team regarding any technicians in a training process. Complies with all practice procedures and protocols. Complies with all State and Federal regulations. Oversees management of direct reports to include hiring, training, development, support, performance management, and termination of staff in oversight from human resources. Maintain inventory PAR levels and order necessary medical and office supplies via D365 ordering process. Complete monthly inventory counts and report to corporate office any procurement concerns or issues. Lead daily team huddles and regularly scheduled monthly team meetings. Create the daily and weekly staff scheduling process by completing daily staff assignments and coordination as needed due to last minute changes to schedules. Collaborate with doctors on development and creation of their schedule templates. Communicating changes to the clinical and contact center teams as needed. Has responsibility for hiring/firing and completing performance reviews for all direct reports. Direct supervision of technicians including time and attendance, productivity, and training needs. Respond to all patient relations inquiries and submit complaint resolutions. Develop and train on clinical standard operating procedures and new policies. Understand and accept responsibility to report potential or suspected errors to supervisor or Compliance Officer. Contribute to the team effort by completing additional tasks or projects as needed. Maintain positive attitude consisting of cooperation, self-motivation, courtesy, and professionalism. Serve as a coach and mentor to team members, fostering and environment of continuous learning and professional growth. Manage relationships with third party retail and equipment vendors; schedule maintenance to ensure equipment remains in working order.

High School Diploma or equivalent. Minimum five (5) years' experience as a leader in an ophthalmic environment preferred. Knowledge in ophthalmic skills, concepts, and have basic overview of ophthalmic diseases. Current iJCAHPO COA certification required. COT or higher preferred. Nextech/ICP experience strongly preferred. Strong communication and interpersonal skills. Ability to work in a fast-paced clinical environment. Ability to work independently with little oversight or manager presence.

We offer a competitive benefits package to our employees:

• Medical
• Dental
• Vision
• 401k w/ Match
• HSA/FSA
• Telemedicine
• Generous PTO Package

We also offer the following benefits for FREE:

• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.