Food & Beverage Trainer (65785)

Job Details: Job Location: Catawba Two Kings Casino - Kings Mountain, NC, Position Type: Full Time, Salary Range: Undisclosed, Position Summary The Food & Beverage Trainer is responsible for designing, delivering, and continuously improving training programs across the entire Food & Beverage and Culinary operation at Catawba Two Kings Casino. This role covers every department within the F&B division — including fine-dining restaurants, the Sports Bar, quick-service and food hall concepts, casino floor beverage service, in-room dining, the Team Dining Room, banquet and event support, and all back-of-house culinary teams. A core function of this role is serving as a certified ServSafe Proctor, responsible for hosting, administering, and documenting ServSafe Food Handler and ServSafe Alcohol classes and examinations for all F&B and culinary employees property-wide. The F&B Trainer partners closely with outlet managers, the Director of Beverage, and the Property Executive Chef to ensure every team member — from new hire to tenured lead — is equipped with the product knowledge, service skills, systems proficiency, and safety standards necessary to deliver an exceptional guest experience. This is a hands-on, property-wide role that blends curriculum development with live facilitation, floor-level coaching, and ongoing compliance management. Key Responsibilities & Duties Training Program Development — FOH & Culinary Design, develop, and maintain comprehensive training curricula for all F&B and culinary positions including servers, server assistants, hosts, bartenders, barbacks, beverage servers, QSR attendants, baristas, cashiers, room service attendants, banquet servers, line cooks, prep cooks, dishwashers, and kitchen supervisors. Build and maintain role-specific onboarding programs covering service standards, menu knowledge, food safety protocols, POS systems (Agilysys InfoGenesis, IGfly), Smart Bar, FreedomPay, Hoteza, and HotSOS as applicable to each role. Develop training materials including SOPs, reference guides, menu study tools, recipe cards, tasting notes, skills checklists, and written certification assessments for all outlets and culinary departments. Create and maintain a property-wide F&B and culinary training calendar aligned to hiring timelines, pre-opening milestones, menu rollouts, and ongoing development needs. Partner with the Sommelier on wine and beverage education materials for restaurant FOH teams; partner with the Director of Beverage on casino floor beverage server training and BPOD performance tools; partner with the Property Executive Chef on culinary skills, food safety, and kitchen standards training. ServSafe Proctoring & Certification Serve as a certified ServSafe Proctor for Catawba Two Kings Casino; host, facilitate, and administer ServSafe Food Handler and ServSafe Alcohol classes and examinations for all F&B and culinary employees. Schedule and coordinate ServSafe class sessions aligned to new hire onboarding waves, pre-opening certification timelines, and recertification requirements. Ensure all F&B and culinary team members — FOH, BOH, and beverage — are ServSafe certified prior to deployment in their assigned roles. Maintain accurate certification records, exam documentation, and renewal tracking for all employees; coordinate with HR on certification compliance requirements. Stay current on ServSafe program updates, proctor requirements, and National Restaurant Association Education Foundation standards. New Hire Onboarding & Certification Lead all F&B and culinary new hire orientation and onboarding sessions; ensure every team member is trained and certified before independent deployment. Facilitate hands-on service training, role-plays, and observed skill check-outs for servers, bartenders, beverage servers, line cooks, and all other positions. Administer and document skills assessments, menu tests, food safety evaluations, and certification completions for all F&B and culinary team members. Coordinate with outlet managers and the Property Executive Chef on new hire training schedules, training shift coverage, and readiness-to-solo sign-off. Ongoing Training & Performance Support Conduct regular observations across all F&B outlets and culinary departments; provide real-time coaching and feedback on service technique, food handling, menu accuracy, and guest engagement. Identify performance gaps through observation, guest feedback, and manager input; develop and deliver targeted retraining programs for both FOH and BOH teams. Lead ongoing product knowledge sessions including menu updates, seasonal feature rollouts, new cocktail program introductions, wine list changes, and culinary technique refreshers. Facilitate recertification training for existing team members on a scheduled and as-needed basis. Support outlet managers, kitchen supervisors, and shift leads with coaching tools, performance documentation frameworks, and progressive discipline guidance related to training compliance. Systems & Compliance Training Train all applicable team members on Agilysys InfoGenesis POS, IGfly handheld ordering, Smart Bar cocktail system, FreedomPay payment processing, Hoteza (in-room dining), and HotSOS. Ensure all team members complete responsible alcohol service training (Dram Shop Act, ServSafe Alcohol) and food safety certification prior to serving guests or handling food. Maintain comprehensive training records, certification logs, ServSafe documentation, and compliance files for all F&B and culinary team members. Partner with HR on onboarding compliance, gaming license requirements, and pre-employment checklists for new F&B and culinary hires. Pre-Opening & Special Projects Lead the pre-opening F&B and culinary training effort for the primary Catawba Two Kings Casino property, including mass onboarding and certification of all F&B and culinary staff across every outlet and department. Coordinate training timelines, classroom scheduling, ServSafe exam sessions, and trainer resources in partnership with the Director of F&B, Property Executive Chef, and outlet managers. Support stress test events, soft opening periods, and grand opening readiness by ensuring all team members are trained, certified, and service-ready. Develop and maintain post-opening training standards, onboarding protocols, and continuous improvement frameworks for the long-term operation. Perform other duties as assigned by the Director of Food & Beverage. Qualifications: Qualifications & Skills Minimum 3–5 years of food and beverage or culinary experience with at least 2 years in a training, education, or supervisory capacity in a hotel, casino, or multi-outlet restaurant environment required. Active ServSafe Proctor certification required, or ability and commitment to obtain certification prior to starting the role. Demonstrated experience developing and delivering training programs across multiple F&B and/or culinary formats (fine dining, casual, bar, QSR, beverage service, back-of-house) strongly preferred. Strong working knowledge of restaurant service standards, food safety and sanitation requirements, and culinary operations best practices. Experience with Agilysys InfoGenesis, IGfly, Smart Bar, or comparable casino F&B systems preferred. Must hold ServSafe Food Handler and ServSafe Alcohol Certification prior to starting the position. Must be able to obtain and maintain a valid Catawba Gaming License. Must adhere to all Catawba Gaming Commission regulations, company policies, and procedures. Must have the ability to work flexible schedules across all dayparts including nights, weekends, and holidays to support training coverage across all shifts. Must be at least twenty-one (21) years of age. Strong written and verbal communication skills; proficiency in Microsoft Office or equivalent tools for curriculum development and documentation. Physical & Work Environment Requirements Ability to stand and walk for extended periods across multiple outlets and departments throughout the property. Ability to lift up to 50 lbs. Work in varied environments including fine-dining restaurants, casino floor, bar areas, kitchen and BOH production spaces, and QSR locations. May occasionally be exposed to secondhand cigarette smoke, high noise levels, and kitchen heat environments. Must meet all casino employment and background check requirements. #J-18808-Ljbffr Catawba Two Kings Casino