Player Development Executive or Executive Casino Host

Job Description

Job Description

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at call View phone number on us.fitly.work or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Benefits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit to see our full list of benefits!

Job Description:

Under the direction of the Player Development Director, develops and maintains relationships with existing customers through personal contact in order to generate incremental gaming revenues. Develops and maintains new business relationships to increase awareness, drive trial and build customer loyalty.

 

Positions have a focus of on Latin market and South Asian Market.

Player Development Executive

Essential Duties and Responsibilities:

· Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.

· Maintain relationships and markets for our gaming product and amenities to valued guests and develop new business relationships.

· Greet guests in the casino and participate in social events and special promotions.

· Evaluate player ratings to track visits, arrange accommodations and provide complimentaries according to established guidelines.

· Effectively handle customer complaints and discrepancies in an efficient and courteous manner.

· Provide special services to include food, beverage, transportation, cross-property events and Player’s Club programs.

· Achieve predetermined targeted production quotas, profitability goals and other goals provided by management for room occupancy, entertainment events, special events and gaming revenue.

· Responsible for telemarketing to predetermined active and inactive customers to further develop brand loyalty and visitation to the Seminole Hard Rock Hotel and Casino and report the results of each.

· Maintain up-to-date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information.

· Safeguard the confidential nature of all departmental and company records

· Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.

· Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.

· Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.

· Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.

· Other duties as assigned.

Executive Casino Host

Essential Job Functions:

• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Build and maintain relationships with guests and market our gaming product and amenities to valued guests.
• Increase the growth of gaming revenues through development of a targeted customer base.
• Track guest’s visits, arrange accommodations and provide complimentary according to established guidelines.
• Greet guest in the casino and participate in social events and special promotions.
• Issue Player’s Club cards and promote the program and related promotions.
• Research, update, and organize personal player information to ensure accurate and proper communication.
• Ensure the protection of guests’ rewards and credit lines.
• Effectively handle customer complaints and discrepancies in an efficient and courteous manner.
• Provide special services to include food, beverage, transportation, cross-property events and Player’s Club programs.
• Telemarket to active and inactive guests by mail and phone to further develop brand loyalty and visitation to the Hard Rock Hotel and Casino and report the results of these efforts.
• Maintain up to date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information.
• Maintain up to date knowledge of competitors’ promotions.
• Respond to Player’s Club letters and customer service survey results and communicate that information to the appropriate department manager.
• Safeguard the confidential nature of all departmental and company records.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Other duties as assigned.
• Responsible for completing an End of Shift Report (EOS) at conclusion of each shift, and emailing to the PD Management team.
  

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.