Repair Technician Level III - Hiring Immediately

Job Description

Job Description

Description:

• When needed, forecast daily work and direct the daily tasks of the repair team
• Regularly assist Team Lead with leadership responsibilities
• Serve as an internal resource to other departments in planning and managing repair work
• Act as a resource to other technicians to provide training and solve problems in areas of expertise
• Handle escalated issues within assigned product set
• Communicate with both internal and external customers, and vendors, to plan work and resolve issues
• Perform repairs on various types of equipment including computers, printers, POS (Point of Sale) equipment, and hand-held mobile scanners
• Follow all safety procedures while meeting established quality and efficiency standards
• Ability to read and comprehend technical documentation (Standard Operating Procedures, Technical Drawings, and Schematics)
• Evaluate and monitor repair processes and techniques and make recommendations for process and equipment changes that lead to gains in productivity and the quality of repairs
• Responsible for basic soldering
• Independently diagnose, define problems, collect data, establish facts, draw valid conclusions, facilitate solutions and resolve complicated repairs
• Communicate technical information to technical and non-technical customers
• Perform test programs and run benchmarks for battery and power measurements
• Communicate and follow-through with internal customers to resolve any issues

• 3+ years related experience as a bench or field repair technician
• Associates Degree in Electronics; Computer Science; Information Technology or equivalent computer repair experience required.
• Strong communication skills, both verbal and written
• Ability to troubleshoot and solve problems
• Demonstrated success working with minimal supervision; self-directed
• Ability to lead and mentor others
• Experience with computer software, printers, and/or scanners installation and configuration
• Ability to repair laser barcode equipment such as Symbol, Intermec, and Honeywell
• Component level soldering skills
• Strong attention to detail and ability to thrive in a fast paced environment
• Ability to quickly learn new skills and translate knowledge to practical application
• Mechanically inclined, solid understanding of how various technologies work
• Fundamental understanding of PC architecture and components, i.e., CPU and memory
• A+ Certification preferred
• Background in POS (Point-of-Sale) repair experience is preferred
• Basic Office Skills (Word, Excel, Outlook)