Senior Director of Enterprise Operations (HUB & Access Programs)

Job Description

Job Description

Description:

About the Company

We are a fast-growing, nationally recognized patient services provider with more than 30 years of experience supporting market access, affordability programs, and direct-to-patient care. Through our integrated pharmacy and patient support solutions, we help bridge gaps in access to therapy and improve patient outcomes across the healthcare continuum.
Our team is composed of experienced professionals dedicated to delivering personalized, efficient, and compassionate service to both patients and healthcare partners. By combining deep industry expertise with innovative processes and technology, we streamline access to life-changing medications and support patients throughout their treatment journey.
As we continue to expand, we are seeking high-performing individuals who thrive in a dynamic, performance-driven environment and are passionate about making a meaningful impact in patients’ lives.

Position Summary

The Senior Director of Enterprise Operations (HUB & Access Programs) serves as the strategic and operational leader responsible for overseeing all patient access, HUB, and enterprise service programs across Regalo Health’s client portfolio. This role owns operational execution, financial performance, and scalability of programs delivered across pharmacy and patient support services.
This position partners closely with cross-functional leadership to ensure operational excellence, contractual alignment, and consistent delivery of high-quality, compliant services while driving continuous improvement and future growth.

Key Responsibilities

• Serve as the executive-level point of contact for HUB and patient access programs across enterprise clients
• Oversee operational implementation of manufacturer agreements, including translating contract terms, SLA’s and access program requirements into executable workflows and SOPs
• Works closely with Account Management team, ensuring alignment with program goals, performance expectations, and contractual commitments
• Oversee SLA performance, including tracking, reporting, and escalation management
• Manage Statements of Work (SOWs), renewals, scope expansions, and contract compliance
• Maintain financial oversight across programs, including revenue, margin, and cost optimization opportunities
• Lead cross-functional execution across internal stakeholders, including Technology, Implementation, Product, Pharmacy, Patient Support, and Data/Analytics teams
• Ensure scalable, compliant, and efficient delivery of patient access and HUB services
• Drive operational improvements and standardization across enterprise programs
• Partner with leadership on system integrations and platform enhancements
• Establish executive-level reporting and governance frameworks
• Support growth initiatives, client expansion, and new program implementation

Requirements:

Qualifications

• Bachelor’s degree in Business, Healthcare Administration, or related field required
• MBA or advanced degree preferred
• 7–10+ years of experience in HUB services, patient access programs, specialty pharmacy, or healthcare operations
• Strong executive client-facing experience within manufacturer-sponsored or healthcare service environments
• Proven experience managing SOWs, SLAs, and financial performance
• Experience leading cross-functional teams and large-scale service operations

Knowledge, Skills & Abilities

• Strong understanding of HUB and patient access program models
• Advanced financial and analytical capabilities
• Executive communication and relationship management skills
• Ability to lead and influence cross-functional teams
• Strong problem-solving and decision-making skills
• Ability to scale operations and drive process improvement
• High attention to detail and accountability in a performance-driven environment

Work Environment

• Remote position with standard business hours and flexibility to support operations
• Ability to work in a fast-paced, high-growth environment
• Frequent collaboration with internal leadership and external client stakeholders