Bilingual Customer Service Specialist (Spanish)

Job Description Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin‑Williams products, and recommend the right solutions. They are expected to resolve customer concerns promptly, ensure maximum client satisfaction, stay up‑to‑date with product features, and maintain high quality and visual standards of the products and store. Consistently meeting the store’s sales goals is a key part of the role. Location: Store #705322, 140411 Benns Church Blvd. Smithfield, VA 23430. This role may involve contact with customers, including minors, and access to cash, payment methods, and store merchandise. A criminal history review is required to protect the business and its operations. Responsibilities Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately in accordance with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in‑stock and presentable condition of assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control proceduresSuggest ways to improve sales Minimum Requirements Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without requiring sponsorship for employment visa status now or in the future Must be able to read, write, comprehend, and communicate in English Must be able to read, write, comprehend, and communicate in Spanish Must have a valid, unrestricted Driver’s License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation If internal to Sherwin‑Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal If internal to Sherwin‑Williams, you must have completed all HR Cloud eLearning courses required for your current position Preferred Qualifications Have at least a high school diploma or GED Have at least one (1) year of experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint-related products Have previous work experience operating tinting and mixing equipment Benefits Life: with rewards, benefits and the flexibility to enhance your health and well‑being Career: opportunities to learn, develop new skills and grow your contribution Connection: an inclusive team and commitment to our own and broader communities Equal Employment Opportunity Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin‑Williams requests state and local employment services delivery systems to provide priority referral of protected veterans. Please be aware that Sherwin‑Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. #J-18808-Ljbffr