On-Site Service Representative Full Time KANSAS CITY, MO

About Grainger W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value‑added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose‑driven culture, the Company reported 2025 revenue of $17.9 billion. Work Location Type Onsite Req Number 331302 Compensation This position is hourly. The anticipated base pay compensation range for this position is $21.54 and $26.93. Rewards And Benefits Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist. 18 paid time off (PTO) days annually for full‑time employees (accrual prorated based on employment start date) and 6 company holidays per year. 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required. Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools. Maternity support programs, nursing benefits, up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non‑birth parents. For additional information and details regarding Grainger’s benefits, please visit: Position Details The Services Representative (OSR) reports to a Supervisor or Manager of Onsite Services and supports assigned customers by managing their inventory, providing outstanding customer service, and driving account growth through customers’ inventory management (KeepStock) program. Service Representatives (OSRs) also work with partners to implement sales strategy and help customers understand how Grainger can provide solutions to their business MRO needs. You Will Service multiple customer locations. Receive and stock purchased product in designated customer locations, ensuring product stocking levels by scanning for ordering purposes as inventory is depleted. Resolve customer problems promptly to retain and promote customer loyalty. Follow designated route defined by routing software tools and maintain route guides. Identify continuous improvement opportunities in productivity, process, and cycle time. Comply with safety and inspection requirements of the facility where the service is being provided. Help create new orders by engaging with customers to identify additional product needs. Probe for customer needs during each site visit and work with sales partners to expand Grainger offerings. You Have 3 years’ experience in a selling or service environment. High School Diploma or equivalent. Ability to lift 25 to 60 lbs and/or work in difficult positions. Collaboration and problem‑solving skills. Ability to handle different technical and operational issues. Valid driver’s license in the State of residence. Must carry required levels of automobile insurance. Equal Employment Opportunity We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. Inclusive Workplace Commitment We are committed to fostering an inclusive, accessible work environment that includes providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. If you need a reasonable accommodation during the application and selection process, including but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance. #J-18808-Ljbffr Grainger