Knowledge Management & Business Process Reengineering Specialist

Job Description

Job Description

We are seeking a highly organized and technically proficient Knowledge Management & Business Process Reengineering Specialist to support mission-critical operations in a fast-paced federal environment. The ideal candidate will possess strong experience with Microsoft Dataverse, Microsoft 365 applications, knowledge management processes, and business process improvement initiatives. This role requires a proactive professional capable of working independently and collaboratively while supporting program management, data operations, and organizational efficiency efforts.

Key Responsibilities

• Manage, maintain, and optimize Microsoft Dataverse environments and data tables.
• Develop and implement knowledge management strategies, workflows, and documentation standards.
• Support business process reengineering initiatives to improve operational effectiveness and efficiency.
• Analyze current processes and recommend automation or process improvement opportunities.
• Create, update, and maintain technical and administrative documentation, reports, dashboards, and presentations.
• Coordinate meetings, working groups, and stakeholder engagements.
• Provide support for SharePoint Online, Teams collaboration sites, and other Microsoft 365 tools.
• Ensure data integrity, governance, and compliance with organizational standards.
• Collaborate with cross-functional teams to support program management and organizational objectives.
• Deliver professional written and verbal communications with government personnel and stakeholders.

Required Qualifications

• Active SECRET or Interim SECRET U.S. Government security clearance at time of contract award.
• U.S. Citizenship required.
• Successful completion of a Microsoft Dataverse Certification course.
• Minimum of 3 years of experience managing Microsoft Dataverse instances.
• Minimum of 3 years of experience operating, maintaining, and editing data tables within Microsoft Dataverse.
• Demonstrated proficiency with Microsoft Office 365, including:
  • Word
  • PowerPoint
  • Outlook
  • SharePoint Online
  • Microsoft Teams
  • Excel
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively within a team environment.
• Experience organizing and coordinating meetings, schedules, and stakeholder engagements.
• Demonstrated professionalism, mature judgment, creativity, and problem-solving capability.

Preferred Qualifications

• Experience supporting federal government or Department of Defense programs.
• Familiarity with Power Platform tools, including Power Automate and Power Apps.
• Experience with business process mapping and workflow optimization.
• Knowledge of data governance, records management, and information-sharing best practices.
• Project management or process improvement certifications are a plus.

Core Competencies

• Knowledge Management
• Business Process Reengineering
• Microsoft Dataverse Administration
• Process Improvement
• Data Management and Governance
• Stakeholder Communication
• Documentation and Reporting
• Collaboration and Team Coordination
• Analytical and Critical Thinking

Work Environment

• Hybrid or onsite support may be required based on contract requirements.
• Candidate must maintain professionalism and effective communication in all interactions.
• Ability to manage multiple priorities in a dynamic operational environment is essential.

Clearance Requirement

• Active SECRET or Interim SECRET clearance required.

Education Requirement

• Bachelor’s degree in Information Technology, Business Administration, Management Information Systems, or a related field preferred.

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