Reservations Agent

Reservations Agent

At Your Service is a special division of Go Rentals, the only automobile rental company catering to the private aviation industry and 5-star resort properties. The At Your Service team is often the first point of contact for guests and partners alike, thus we are seeking only the best and brightest to fill this role. This is a call center, telephone-based guest services position (based in our Newport Beach, CA office, not remote). The right person will assist our supporting the needs of our location employees, partners and guests nationwide. This includes, but is not limited to, making reservations, sales/upgrading, creating solutions when guests issues arise, and accommodating different types of guests and rental requests. This individual is accountable for fulfilling department sales goals and service standards, and profitability goals.

This is an hourly position ($23/hr.), with the addition of commissions and bonuses based on performance. Responsibilities include, but are not limited to the following:

• Grows and expands At Your Service base of business by building and maintaining rapport with key contacts, identifying new opportunities, delivering exemplary service, driving sales.
• Anchors the Call Center and responds to all inquiries, book reservations in concert with field locations, provide service execution for reservations booked.
• Ensures every guest has an exceptional experience as it relates to Go Rentals.
• Answers incoming guest telephone calls in a courteous and professional manner.
• Follow-up with leads by calling and emailing guests throughout the day. Is solution-oriented
• Understands and communicates information regarding Go Rentals products, services, and policies to new and existing clients.
• Possesses and maintains thorough knowledge of our fleet.

Full-Time Employee Company Benefits Medical Dental Low and Vision paid 100% by employer $25,000.00 Basic Employee Life/AD&D Insurance for individual employees Short- & Long-Term Disability Insurance (for those in states where it is not offered) for individual employees Employee Assistance Program Estate Planning Assistance: Will Prep, Living Trust, Healthcare Directives, Power of Attorney Identity Theft Assistance Services Travel Assistance through Mutual of Omaha COVID19 Resources (telehealth, mental health benefits and testing) Pharmacy Discount Programs through CVS & Good RX Health Support Programs for Maternity, Gym & Health Coaching, Natural Products & Services 401(k) Retirement Program 2 Weeks accrued Vacation with cash out program after 1st year Generous Sick and Safe accrued time off program Paid Holidays Paid Birthday off Cell Phone Pay of $40.00 a Month for hourly employees $1,000.00 Referral Bonus Program for hourly employees Employee Discounts for Auto Rentals (Friends & Family) Employee Wholesale Auto Purchase Program View email address on click.appcast.io Program Member Ship - thousands of discounts for just about everything! Food & Grocery, Fuel, Apparel Taxes, Travel, Electronics, Auto, Movie, and Entertainment (Theater, Theme Parks, Adventures) Access to a full library of hundreds of online professional career training; from sales to software and nearly every-thing in between

Go Rentals is an EEO-compliant employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, nation-al origin, age, disability, genetic information, marital status, amnesty, or military status as a covered veteran in accordance with applicable federal, state and local laws.

Qualifications

Must have a Valid Unrestricted Driver's License Must have one to two years of driving experience and be insurable Must be 21 years of age or older (Not Montana or Hawaii) Experience in Sales and Customer Service. Hospitality or Aviation industry experience preferred Excellent Communication Skills Previous Tele-Sales and/or Guest Relations Experience strongly preferred Minimum of a high school diploma or GED equivalent. College degree preferred This job requires working evenings and weekends when needed. Shifts may cover any period between 05:00 am PST until 22:00 PST

*Must be able to speak and understand basic English sufficient to communicate effectively with management, team members, FBO and Hotel Partners, and leads, follow verbal and written instructions, and understand safety protocols.