Contact Center - Member Service Representative

Contact Center - Member Service Representative

Launch a Customer Service Career in Banking & Financial Services

Are you looking for a rewarding customer service career, an entry-level opportunity in banking and financial services, or a chance to grow with an organization? Kohler Credit Union is hiring a Full-Time Member Service Representative to join our Contact Center team. This entry-level financial services opportunity offers a starting wage of $17.45-$19.50 per hour, with no prior banking or credit union experience required. If you're looking to build a rewarding career in customer service and financial services, this role provides the training, support, and growth opportunities to help you succeed while making a meaningful impact on our members' financial well-being.

Training will take place in Sheboygan, WI, with the opportunity to transition to our Rapids Road - Manitowoc Branch upon successful completion of the training program.

Why Kohler Credit Union

At Kohler Credit Union, we support you both professionally and personally. Enjoy competitive pay and great benefits, including medical, dental, vision, 401(k) with employer contributions, pension, paid time off, and tuition reimbursement. Join a collaborative, purpose-driven team that values connection, celebrates success, and makes a meaningful impact.

What You'll Do

In this service-focused role, you will serve as a primary point of contact for members, delivering exceptional support through phone, chat, email, and secure messaging. You will assist with account inquiries, resolve concerns, and provide timely solutions that help members achieve their financial goals. Responsibilities include supporting account services such as debit cards, account updates, and mobile deposit verification, while ensuring accuracy and compliance in every interaction. You will also identify opportunities to recommend products and services that meet members' needs, collaborate with team members to achieve service goals, and participate in ongoing training and development to enhance the overall member experience.

What We're Looking For

• High school diploma or equivalent
• Previous customer service, contact center, retail, hospitality, or sales experience preferred
• Strong verbal and written communication skills
• Ability to multitask and navigate multiple systems simultaneously
• Excellent problem-solving and customer relationship skills
• Strong attention to detail and commitment to accuracy
• Ability to follow compliance, security, and regulatory requirements

Schedule

• Monday-Thursday: 8:00 AM - 5:00 PM
• Friday: 8:00 AM - 6:00 PM
• Rotating Saturdays: 9:00 AM - 12:00 PM

Apply Today

Start your journey in customer service, banking, and financial services with a company that values growth, teamwork, and community impact. If you're looking for an entry-level banking job, member service role, call center position, or customer support career with advancement opportunities, we'd love to hear from you.

Applicants must be legally authorized to work in the United States without current or future visa sponsorship.