Multi-Line Claim Specialist

Overview Position Title: Multi Line Claim Specialist Location: Hybrid- Reporting to Chicago, IL Region Chicago-area candidates preferred. Remote eligible; This role may be performed in states where CCMSI is authorized to hire. Pay transparency requirements are met for applicable jurisdictions. Schedule: 8:00 am-4:30 pm CT, M-F Salary Range: $75,000-$85,000 Build Your Career With Purpose at CCMSI At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem‑solving, and an unwavering commitment to their success. We don’t just process claims—we support people. As the largest privately‑owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee‑owners are empowered to grow, collaborate, and make meaningful contributions every day. Multi‑Line Claim Specialist position is responsible for the investigation and adjustment of assigned bodily injury, general liability, and litigated claims. This position may be used as an advanced training position for promotion consideration for supervisory/management positions. The position is also accountable for the quality of multi‑line claim services as perceived by CCMSI clients and within our corporate claim standards. This is a full life‑cycle ML adjuster position within a TPA environment, and only candidates with proven Multi Line claims experience will be considered. Responsibilities Investigate, evaluate and adjust multi-line claims in accordance with established claim handling standards and laws. Review and determine coverage; draft appropriate coverage position letters, when applicable. Establish reserves and/or provide reserve recommendations within established reserve authority levels. Review, approve or provide oversight of medical, legal, damage estimates and miscellaneous invoices to determine if reasonable and related to designated multi-line claims. Negotiate any disputed bills or invoices for resolution. Authorize and make payments of multi-line claims in accordance with claim procedures utilizing a claim payment program in accordance with industry standards and within established payment authority. Negotiate settlements in accordance within Corporate Claim Standards, client specific handling instructions and state laws, when appropriate. Assist in the selection, referral and supervision of designated multi-line claim files sent to outside vendors. (i.e. legal, surveillance, case management, etc.) Review and maintain personal diary on claim system. Assess and monitor subrogation claims for resolution. Effective and timely coordination of communication with clients, claimants and other appropriate parties throughout the multi-line claim adjustment process. Provide notices of qualifying claims to excess/reinsurance carriers. Compliance with Corporate Claim Handling Standards and special client handling instructions as established. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Excellent oral and written communication skills. Initiative to set and achieve performance goals. Good analytic and negotiation skills. Ability to cope with job pressures in a constantly changing environment. Knowledge of all lower level claim position responsibilities. Must be detail oriented and a self-starter with strong organizational abilities. Ability to coordinate and prioritize required. Flexibility, accuracy, initiative and the ability to work with minimum supervision. Discretion and confidentiality required. Reliable, predictable attendance within client service hours for the performance of this position. Responsive to internal and external client needs. Ability to clearly communicate verbally and/or in writing both internally and externally. Education and/or Experience 8-15 years multi-line claim experience required. Bachelor’s Degree preferred. Nice to Have: Municipal claims experience. Bilingual (Spanish) proficiency – highly valued for communicating with claimants, employers, or vendors, but not required. Why You’ll Love Working Here 4 weeks of paid time off that accrues throughout the year and 10 paid holidays in first year. Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance. Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP). Career growth: Internal training and advancement opportunities. Culture: A supportive, team‑based work environment. How We Measure Success Quality claim handling – thorough investigations, strong documentation, well‑supported decisions. Compliance & audit performance – adherence to jurisdictional and client standards. Timeliness & accuracy – purposeful file movement and dependable execution. Client partnership – proactive communication and strong follow‑through. Professional judgment – owning outcomes and solving problems with integrity. Cultural alignment – believing every claim represents a real person and acting accordingly. Compensation & Compliance Visa Sponsorship: CCMSI does not provide visa sponsorship for this position. ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process. Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations. Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws. Our Core Values At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who: Lead with transparency – We build trust by being open and listening intently in every interaction. Perform with integrity – We choose the right path, even when it is hard. Chase excellence – We set the bar high and measure our success. What gets measured gets done. Own the outcome – Every employee is an owner, treating every claim, every decision, and every result as our own. Win together – Our greatest victories come when our clients succeed. We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you. #J-18808-Ljbffr