Floor Manager

Part-time Floor Manager

Serving as a frontline member of the front-of-house team, the Floor Manager works to ensure positive patron and guest experiences at performances and rental events held at New World Center by serving as an organizational ambassador and providing exceptional customer service.

Assist Director of Guest Services and/or House Manager in the execution of activities needed to provide a positive and safe experience for patrons and guests at New World Symphony performances and New World Center rental events. This will include, but is not limited to:

• Assist in the preparation of briefings and sign-in sheets for event volunteers
• Prepare scanners for ticket takers
• Provide direction for volunteers
• Communicate concert and event information to patrons and guests and answer questions
• Assist Director of Guest Services and/or House Manager in resolving any patron and guest issues or complaints
• Assist Director of Guest Services and/or House Manager with any ADA requests or issues
• Take the lead for performances/events as assigned

• Perform other job-related duties as assigned

Previous customer service experience at a performing arts or events venue preferred

Previous event management experience preferred

Previous supervisory experience preferred

Excellent decision making and conflict resolution skills

Ability to remain calm and maintain composure during challenging situations

Ability to interact positively and sensitively with a wide variety of people in various settings

A collaborative and team-focused work style

Ability to work with minimum supervision

Fluency in English is required; fluency in Spanish is desired

Knowledge of Americans with Disabilities Act (ADA) regulations preferred

Passion for the mission of New World Symphony and commitment to its values of community, respect, accountability, excellence and trust

Ability to stand for long periods of time and lift up to 25lbs

Ability to work a flexible schedule, including evenings and weekends

The New World Symphony is committed to creating a diverse and inclusive environment and is an equal opportunity employer. The New World Symphony prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, veteran status, genetics, disability status or any other characteristic protected by federal, state or local laws. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.