Relationship Coordinator

Relationship Coordinator – The Springs At The Waterfront

Welcome to the next generation in senior living, The Springs Living!

Our purpose is to change the way people think, feel, and experience senior living, which starts with changing the way people work in senior living. To accomplish this, we prioritize quality to enhance people’s lives – not only in our services and housing options for independent living, assisted living, and memory care, but also as an employer.

The Relationship Coordinator plays a vital role in the satisfaction and well-being of our residents and in advancing our mission of helping people Live Life to its Fullest. This role is centered on relationships—listening deeply, responding thoughtfully, and supporting residents and families through change.

As the primary point of contact during a resident’s transition, you will welcome new residents into the community and guide them as they settle into their new home. You will serve as a trusted liaison between residents, families, and internal departments, calmly navigating concerns that may arise across services, care, or lifestyle. This is a dynamic role for someone who thrives in a fast-paced environment, remains steady under pressure, and is energized by problem-solving and pivoting as needs evolve. No two days are the same.

Strong attention to detail, emotional intelligence, and the ability to build meaningful, lasting relationships are essential to success in this position.

Schedule: Thursday-Sunday. Flexibility is appreciated and at times required.

Responsibilities:

• Warmly welcome new residents and their families, introducing them to the community and serving as their primary point of contact during the transition period
• Provide ongoing orientation for new Independent Living and Assisted Living residents and their families
• Organize and facilitate new resident meet-and-greets and other engagement opportunities that foster connection and community
• Provide coverage for the Concierge desk as needed
• Offer guidance and recommendations for supportive services that assist residents and families with adjustment, whether moving from the greater community or transitioning between levels of service
• Act as a calm, compassionate liaison between residents, families, and staff when concerns, conflicts, or challenges arise
• Advocate for residents by coordinating solutions in collaboration with department managers
• Observe resident behavior and proactively communicate meaningful observations in a professional, thoughtful manner
• Provide ongoing resources and referrals to outside providers (e.g., in-home care, PT/OT) and ancillary services
• Visit or coordinate visits to residents who are ill or hospitalized to ensure continued connection and support
• Assist with resident advocacy initiatives by providing education and resources (e.g., voting assistance, estate planning resources, advance directives)
• Provide coverage for the Concierge desk when needed and maintain a strong working knowledge of Concierge responsibilities, ensuring seamless support and continuity of service as part of the Relationship Department

Qualifications:

• Senior Housing experience required
• Knowledge of the medical profession or healthcare industry
• Exceptional verbal and written communication skills
• High emotional intelligence with the ability to remain calm, compassionate, and solution-focused in emotionally charged situations
• Ability to lead difficult conversations with empathy during stressful times for residents and families
• Strong relationship-building skills with the ability to see both individual needs and the broader community perspective
• Ability to present information clearly and respond to questions from residents, families, staff, managers, and the general public
• Proficient PC skills, including email, record keeping, databases, word processing, spreadsheets, and basic graphics
• Current CPR and First Aid certification (or ability to obtain)
• Adaptable, detail-oriented, and energized by a role where priorities may shift and flexibility is key

Job Type: Full-time

Salary: The Springs Living provides a competitive compensation package for the Relationship Coordinator position, with an hourly wage of $24 - $27, depending on experience.

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Supplementary Insurance Options
• No-cost Telehealth Program
• 401(k) Matching
• Employee Assistance Program
• Employee Discounts
• Flexible Spending Account
• Paid Time Off/Sabbatical
• Paid Training
• Scholarships
• Leadership Training and Coaching
• Career Growth
• Discounted Healthy Meals and Free Beverages
• Access to Gym and Pool (before and after shifts)

Additional Information:

• The Springs Living, LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.