Senior Team Lead, Collections

Role Description

The Senior Team Lead, Collections oversees a global portfolio of accounts receivable, leading a team responsible for cash collection, dispute resolution, credit risk mitigation, and AR aging health. This role partners closely with Sales, Billing, Cash Application, and Revenue Accounting to accelerate cash, minimize bad debt, and improve Days Sales Outstanding (DSO). The role combines people leadership, portfolio strategy, and operational excellence, ensuring adherence to company policies, SOX/internal controls, and applicable regulations.

Qualifications

• Strong command of Order‑to‑Cash (O2C) processes—billing, cash app, credit risk, and collections best practices.
• Proficient in ERP/finance systems (e.g., SAP S/4HANA, Oracle) and collections/workflow tools (e.g., HighRadius, GetPaid, BillTrust) and customer portals.
• Advanced Excel/Sheets (lookups, pivots, modeling), comfortable with BI tools (Power BI/Tableau) for AR analytics and forecasting.
• Understanding of IFRS/GAAP concepts relevant to AR and internal controls/SOX.
• Data‑driven decision maker with bias for action and ownership of outcomes.
• Persuasive communication and negotiation skills—able to handle executive‑level client escalations.
• People leadership: coaching, performance management, and mentoring, with demonstrated ability to elevate team capability.
• High degree of integrity, judgment, and resilience in a fast‑paced, global environment.

Requirements

• Bachelor’s degree in Finance, Accounting, Business, or related field (required).
• MBA/PGDM in Finance or professional credential (e.g., CA Inter, CMA, CCE/Credit Management) preferred.
• Training/certification in Lean/Yellow Belt or Data Analytics (Power BI) is a plus.
• 7–10 years total experience in Collections/Credit & Collections/O2C, including 2–4 years in people leadership.
• Proven track record of improving cash collections, reducing DSO/aging, and resolving high‑value disputes.
• Experience working with enterprise/strategic accounts and navigating customer procurement/AP portals.
• Prior exposure to global operations and working across time zones/stakeholders.

Benefits

• Competitive compensation based on experience, education, and location.
• Base salary for this position is $106,300.00 - $129,000.00.
• Annual bonus eligibility based on individual and company performance.
• Paid time-off, medical, dental, and vision benefits.
• Life and supplemental insurance, short-term and long-term disability.
• Flexible spending account and 401k retirement plan.
• Monthly stipend for remote work expenses and personal mobile device usage.