Customer Service Representative I

Job Title: Customer Service Representative

Location: Salt Lake City, UT

Employment: Temp (6 months)

Industry: Aerospace and Defense

Compensation: $17.00-$19.00/hr.

Schedule: 40 hours/week - 1 st shift.

About the Opportunity:

• Assisting customers by email with questions, service requests, order placement, accounting needs, and product support.
• Process customer orders and requests for product repair into an ERP/order entry system.
• Generate and transmit order confirmations and manage customer expectations concerning delivery timelines.

Why You'll Love Working Here:

• Supportive, team-driven culture that values collaboration, transparency, and accountability 
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries 
• People-first environment that encourages employees to bring their authentic selves to work 
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates 

Why This Opportunity is Exciting:

• This role offers the chance to join a company that prioritizes both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally. 

About Acara Solutions

• Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

Sound like a good fit?

TODAY

What You'll Do:

• Support and initiate pricing dispute process.
• Process product replacement orders, provide shipping labels, and coordinate the return/replacement of items promptly.
• Support, address, research, and escalate (as needed) customer issues; respond to all inquiries/requests, report urgent complaints, investigate disputes, and provide warranty info.
• Provide additional support to customer service and sales colleagues as needed, assisting with projects, reporting and any customer-related issues as needed.
• You will work independently but also as part of a cross-functional team that plays a vital role in our organization.

Job Requirements

What You'll Bring:

• High School Diploma or GED.
• 2+ years of experience in handling customer inquiries, disputes, or product support requests.

What Sets You Apart:

• Experience in customer service and call center.
• Basic computer/technical skills with demonstrated competencies with Microsoft Office applications.
• Ability to work independently or as part of a team.
• Ability to provide meaningful support compassionately with both external and internal customers.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check.

After you , you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.

The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you.

By ing for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Acara Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may . Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Website Privacy Policy | Acara .

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.