Service Team- Servers, Hosts, Runners & Bartenders

Job Description

Job Description

Position:  Service Team

Job Classification: Part-Time/ Variable Hour, Non-Exempt

Reports To: Service Manager / Lead or General Manager

Benefits Eligibility: Not Eligible

Work Schedule: We'll work with your schedule! Shifts are varied & flexible. Hours per week depends on your schedule. Weekend availability is required.

Summary of Role:  Members of the Service Team hold the positions of Server, Host and/or Bartender. Service Team members provide genuine hospitality to guests while acting as productive members of our team. They are expected be knowledgeable, guest focused and able to process information and tasks quickly.

What’s in it for you: 

• Compensation for each role
  • Server hourly pay rate range of $2.13-$4.30 per hour plus direct and/or indirect tips. 
  • Bartenders hourly pay rate range of $5.50-$10 per hour plus direct and/or indirect tips.
  • Runners hourly pay rate of $7.25 per hour plus indirect tips.
  • Host role is paid within the hourly pay rate range of $11 - $15, based on experience.
• Flexible work schedule 
• Eligible for Employee Referral Bonus Program
• 30% discount at all company locations
• Mentor-guided career & personal development opportunity, via our 1-1 program 
• Company observed holidays off work 
• Food & beverage training from industry experts
• Potential access to industry certifications
• Opportunity for career advancement within our company
• Company sponsored gatherings and events

Key Responsibilities: 

Servers, Bartenders, Hosts and Runners each have role-specific responsibilities related to guest service and food/beverage handling. ALL service team members are expected to

• Maintain cleanliness at all times
• Communicate professionally & efficiently with guests and colleagues 
• Work to master menu knowledge
• Perform opening, closing, and cleaning duties
• Act as a teammate by continually assisting others
• Perform additional service related duties as assigned by managers 

What we need from you:

• Prior restaurant service experience preferred but not required
• Be able to communicate in and understand the predominant language of our guests
• Strong verbal and written communication skills
• Natural empathy; passion for creating memorable experiences of hospitality
• Ability and willingness to move quickly, efficiently and safely through the restaurant
• Strong work ethic to execute demanding work under pressure
• Positive attitude that remains consistent under pressure

Physical Demands: 

• Ability to be on your feet & walking up to 8 hours
• Ability to climb stairs multiple times during a shift
• Ability to reach & lift above the head as needed 
• Ability to lift, balance and move items up to 30 lbs. (Primarily this will be large food trays)
• Ability to squat, bend, and twist your body as needed
• Ability to function in a work environment that is, at times, hot, loud, in tight spaces with colleagues, contains wet and slippery surfaces