Landscape Maintenance Account Manager

Work With The Best

We are building the premier outdoor living company in the country by creating a "family of family companies" across the nation. Now you can build your landscaping career with the best, working in one of our many company locations nationwide. Learn from the top experts in the field and work on some of the country's largest and most complex landscape projects. Take advantage of opportunities to share and exchange best practices across our network. The opportunities are endless.

Job Description

Lifescape Colorado is seeking organized, knowledgeable, client-centric individuals to join our team as an Account Manager! The Landscape Maintenance Account Manager or "Client Representative" (CR) is responsible for planning, directing, and overseeing the financial and horticultural success, satisfaction, and retention of a specific book of assigned clients. The CR is responsible for excellent client and team communication, along with identifying, proposing, estimating, selling, coordinating, and directing landscape enhancement opportunities on clients' properties. The CR is always looking for opportunities to cooperate, solve problems, provide excellent customer service, and create and maintain beautiful landscapes.

Responsibilities

• Client Management: Act as a trusted "concierge" on property, fostering long-term professional relationships with clients built on trust, timely/professional communication, and "white-glove" service experience.
• Enhancement Sales: Actively identify, estimate, sell, and manage landscape enhancement opportunities at a 70% penetration rate of base services revenue.
• Sales Tracking: monitor performance KPIs to achieve or exceed annual revenue goals and profitability targets.
• Site Walks: Perform regular garden walks (weekly or bi-weekly) on assigned properties and maintain accurate logs of activities. Gauge overall landscape status and health, identify tasks to be performed by base services, enhancements, or irrigation crews, and occasionally perform minor landscape maintenance tasks on site.
• Picture Punch Lists: Consistently produce picture punch lists to identify client requests or tasks to be performed by the regular base services crew.
• Weekly Communication: Maintain professional relationships with all clients to ensure satisfaction, promote sales, and referrals through consistent weekly communication.
• Irrigation Management: Regularly operate irrigation systems (physical controller operation and various cloud-based smart systems). The Garden Manager is responsible for irrigation programming updates onsite.
• Garden Quality: Responsible for overall success of the landscape by managing maintenance services, plant health care, and irrigation. Occasionally perform these tasks yourself as needed.
• Crew Interaction: Meet crews on site on a regular basis to ensure high-quality work, along with strengthening camaraderie and mutual respect

Desired Qualities

• Experienced at balancing and organizing many different priorities
• Previous experience with high-end clientele
• Detail oriented and able to trust and follow the process
• A Team Player.
• Background in horticulture, garden/estate management, landscape architecture, and or other applicable green industry experience.

The Perks

• 401(k) plan with company match
• Medical insurance
• Dental insurance
• Vision insurance
• FSA/HSA
• PerkSpot
• Long-Term Disability and Life Insurance
• Paid time Off
• Tuition Reimbursement (after one year of service)

Pay Transparency

Mariani Enterprises LLC is committed to pay transparency and equity among all employees and provides employees with an environment where pay transparency and dialogue on compensation are allowed. Mariani Enterprises LLC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

Position Range including commission

$60,000 - $70,000 plus commission and bonus for Associate Account Manager

$70,000 - $80,000 plus commission and bonus for Account Manager