Regional Quality Assurance Manager

Job ID: 528377 Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies. Job Summary The Regional Quality Assurance Manager will be responsible for providing training and ongoing support to Pebble Technology, Inc's (PTI) Licensed Installers and Certified Builders. Additionally, you will be responsible for warranty evaluations and possibly some repair work. Evaluations, training, and inspections will occur on worksites and require a substantial portion of the job to be conducted in the field. The ideal candidate will have experience regarding pool plastering, cement finishing, or an educational degree in a construction related field. This role will cover a large geographical region across the Western US (NM, AZ, NV, CA, ID, WA, OR, and TX). Job Location This is a remote based role when not traveling. This person must reside in the greater Southern CA, Northern CA, or Phoenix metro markets preferably. Job Responsibilities Ensure a high level of quality and compliance on PTI finish installations by providing support and ongoing training to PTI's installer base Communicate and visit with pool builders/applicators regarding product installation quality and address customer concerns Travel to multiple installers and builders within specific regions on scheduled visits and/or to address urgent issues Visit homeowners to inspect and resolve escalated customer situations related to Pebble Tec finishes Maintain regular verbal and written communication with Warranty Administrator, Customer Service Manager and Director Communicate with PTI Sales Managers to ensure that we are providing a seamless customer service experience Document and update all customer interactions with PTI's customer service software, forms and reports Work with R&D in developing new products, providing feedback on product performance and development of care and maintenance protocols Act in a professional manner at all times, representing the high standard of quality and customer satisfaction expected of all PTI employees Able to get into a customer's pool for some minor repairs as needed Other duties as assigned Job Requirements Good interpersonal skills - able to work well and interact with people at all organization levels Organizational ability – able to plan, prioritize, organize and monitor activities and projects Construction/manual labor experience is a plus Proficient with computers Strong water chemistry background is a plus Bilingual (English/Spanish) strongly recommended Travel up to 60% in within region (day and overnight) Lift up to 50 pounds Ability to bend, stretch, stoop, reach (including overhead) Swimming capability Comfortable working with chemicals Valid driver's license Compensation Base salary is $85,000 - $100,000 Mileage reimbursement plan 401(k) plan / group retirement savings program Short-term and long-term disability benefits Life insurance Health, dental, and vision insurance Paid time off Paid holidays What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs An inclusive culture that values opportunity for growth, development, and internal promotion About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization. Oldcastle APG, a CRH Company, is an affirmative action and equal opportunity employer. EOE/Vet/Disability CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person. #J-18808-Ljbffr Oldcastle APG