Client Experience AI Enablement Lead

Location Lubbock, Texas | Billings, Montana | Pittsburgh, Pennsylvania | Remote Travel 10-25% Responsibilities Utilize AI tools (e.g., Claude, Bedrock) to improve internal workflows, documentation, and reporting processes Develop and maintain templates and prompt libraries to support consistent, efficient content creation Identify repetitive operational tasks and implement AI‑assisted solutions to improve efficiency Analyze case trends, client interaction data, and engagement activity to identify patterns and operational insights Deliver AI capability to provide visibility into client behavior, time sinks, and recurring issues to inform leadership decision‑making Leverage AI to automate the creation and maintenance of internal documentation, including process guides, playbooks, and templates Enable consistency in how teams document client interactions, workflows, and operational practices Analyze data and translate findings into actionable operational improvements Balance multiple priorities across teams and functions Learn and apply new tools, including AI platforms, to improve workflows Communicate clearly with cross‑functional stakeholders Work independently while maintaining strong attention to detail Qualifications Bachelor’s degree in Business, Analytics, Information Systems, or related field (or equivalent experience) 2–4 years of experience in prompt engineering, operations, analytics, client success, or support environments Strong analytical skills with the ability to identify patterns and trends Strong written communication skills, particularly in documentation and process definition Proficiency in Microsoft Excel (pivot tables, formulas) Ability to manage multiple tasks in a fast‑paced, remote environment Experience using AI tools to solve complex problems (e.g., Claude, Bedrock, or similar platforms) Experience in SaaS, ERP, or customer support/client success organizations Familiarity with CRM systems (e.g., Microsoft Dynamics 365, Salesforce) Experience with reporting tools (e.g., Power BI) Experience supporting knowledge management or process improvement initiatives Exposure to workflow automation or AI‑assisted documentation State‑Specific Salary Range Disclosure Requirements Salary will generally fall between $47,393 - $70,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible. Equal Opportunity Employer Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing View email address on click.appcast.io or by calling View phone number on click.appcast.io. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability. #J-18808-Ljbffr