Undocu Success Center Program Specialist

Administrative Analyst/Specialist I - NE

Under the general supervision of the Associate Director of El Centro/Undocu-Success, the Undocu-Success Center Program Specialist performs administrative, technical, and analytical duties in support of the day-to-day administration and operations of the Undocu-Success Center. The position implements established programs and services that support undocumented students, students from mixed-status families, and the broader campus community; interprets and applies applicable policies and procedures; maintains program information and records; and uses participation, feedback, and other available data to identify operational needs and support program improvements. The position supports CSUMB student success and belonging initiatives by carrying out established program activities, maintaining effective working relationships with campus and community partners, serving as a program liaison, and providing information and assistance regarding Undocu-Success Center programs, services, and resources. The position supports the work of the Affinity Centers, Enrollment Management, Student Affairs, and the Office of Community and Belonging.

Essential duties and responsibilities include, but are not limited to, the following:

Administrative Operations and Program Administration

• Perform day-to-day administrative activities that support Undocu-Success Center programs, services, and a welcoming environment for undocumented students and students from mixed-status families.
• Carry out established office and program processes, including maintaining regular office hours, responding to routine program needs, and assisting with multiple operational priorities.
• Establish and maintain effective working relationships with campus and community partners, including Undocu Otters, Immigrant Legal Defense, OtterCare, Financial Aid, and other resources; serve as a liaison regarding established programs and services.
• Monitor program expenditures and related campus processes, including support for the Monarch Student Emergency Grant, requisitions, records, and internal databases, in accordance with established procedures

Communication and Outreach

• Maintain and update program-related content for the Undocu-Success Center webpage and social media platforms using established communication practices.
• Prepare newsletters, brochures, presentations, and other communications that provide information about Undocu-Success Center programs, services, resources, and activities.
• Carry out event marketing activities, maintain the social media calendar, prepare promotional materials, and respond to general inquiries from students and campus partners.
• Compile and share program information, participation results, and progress updates with appropriate internal and external stakeholders.

Program Implementation and Student Engagement

• Implement community-building and culturally relevant student-centered programs and activities in support of established student belonging and success goals.
• Record, compile, and review participation and event feedback data; identify recurring issues or opportunities for improvement and provide information to support program decisions.
• Maintain outreach to alumni/ae and assist with activities that support a student network focused on mentorship and connection

Data Analysis, Assessment, and Reporting

• Track program activities and progress using established measures, procedures, and institutional goals.
• Compile and analyze program participation, feedback, and other available data using basic research and statistical methods; prepare reports and summaries of findings.
• Assist with the assessment of programs and services supporting student persistence, degree completion, and post-graduation success.
• Identify operational issues and prepare recommendations for improvements to established services and procedures, relying on applicable policies, practices, data, and precedent

Campus Education and Training Support

• Support faculty and staff participation in established activities that advance student success and belonging.
• Prepare and facilitate educational workshops and informational activities for the campus community regarding resources, practices, and issues relevant to undocumented students, using established program materials and guidance.

Other Functions

1. Attends seminars and conferences to maintain program and professional development.
2. Promotes and maintains an atmosphere of excellent internal and external customer service to cultivate welcoming spaces.
3. Performs other job-related duties and special projects as assigned.

Knowledge, Skills and Abilities:

Knowledge: Working knowledge of general practices, program, and/or administrative specialty. Basic knowledge of and ability to apply fundamental concepts. Working knowledge of budget policies and procedures. Knowledge of basic methods and procedures for research and statistical analysis and the ability to apply them.

Abilities: Ability to analyze data and make accurate projections using business mathematics and basic statistical techniques. Ability to organize and plan work and projects including handling multiple priorities. Ability to make independent decisions and exercise sound judgment. Ability to compile, write, and present reports related to program or administrative specialty. Demonstrated ability to establish and maintain effective working relationships within and outside the work group and serve as a liaison for the organizational unit. Ability to learn, interpret, and apply a wide variety of policies and procedures relating to and impacting the applicable program, organizational unit, and/or administrative specialty.

Minimum Qualifications:

General knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.

Specialized Skills:

• Skill in implementing and supporting student-centered programs and activities and in collecting and reviewing quantitative and qualitative information to support day-to-day program operations and improvement.
• Strong organizational, event planning, and basic fiscal administration skills, with the ability to plan work, handle multiple priorities, and follow established campus procedures.
• Effective written, verbal, interpersonal, and collaborative communication skills, with the ability to establish and maintain working relationships with students, campus partners, and community organizations.

Preferred Qualifications/Desirable Experience:

• Commitment to diversity, equity, inclusion, and student-centered practices.
• Knowledge of undocumented students, and students from mixed status families, experiences and barriers within a college or university setting.
• Familiarity with the California Dream Act, AB 540, DACA, and related policies and resources.
• Experience supporting or implementing programs aligned with student success outcomes.
• Understanding of how to address mental health stigma, intergenerational trauma, and educational access.
• Familiarity with student information systems (e.g., Oracle/PeopleSoft), Microsoft Office, and Google Workspace.
• Experience facilitating leadership development, advising, and cultural programming.
• Knowledge of models for identity-affirming academic support, mentoring, and leadership development.
• Experience with digital communication, social media management, newsletter development, and website content management.

Special Conditions of Employment & Position Designations:

• All offers of employment are contingent upon the successful completion of a background check (including a criminal records check).
• The person holding this position will have a duty to report to the Campus Title IX Officer information pertaining to discrimination, harassment, sexual misconduct, sexual exploitation, dating violence, domestic violence, stalking, and retaliation and is required to comply with the requirements set forth in CSU Executive Order EO 1095, EO 1096, and EO 1097 as a condition of employment.
• The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
• This position has been designated as a sensitive position with access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff or alumni that is protected, personal or sensitive as defined in the CSU Information Security Data Classification Standards.
• This position has been designated as a sensitive position with:
• responsibility for the care, safety and security of people (including children and minors), animals and CSU property
• access to, or control over, cash, checks, credit cards, and/or credit card account information
• responsibility or access/possession of building master or sub-master keys for building access
• control over campus business processes, either through functional roles or system security access
• responsibility for operating commercial vehicles, machinery or equipment that could pose environmental hazards or cause injury, illness, or death
• This position is required to comply with confidentiality requirements outlined in the Department of Education's Family Educational Rights and Privacy and California's Educational Code Chapter 13 regarding sensitive student issues

California State University, Monterey Bay