Guest Admissions Lead

Job Description

Job Description

Job Title : Guest Admissions Lead

Employment Status: Full Time, Hourly | Non-Exempt

Location: Onsite | In-Person

Department: Guest Experience
Reports To : Senior Manager of Guest Experience

We value a diverse workforce and inclusive culture. OCM encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, age, national origin, marital status, disability, or veteran status.

Mission: To engage the imagination and create excitement about learning.

Who We Are: Omaha Children's Museum (OCM) is a mission-driven non-profit that has positively influenced the lives of children for more than 50 years. OCM recognizes that behind every great organization, there are great people. We welcome and encourage all qualified applicants who share our vision, as we want to engage all those who can contribute to our work and this mission.

OCM is a dynamic, interactive space designed to ignite the curiosity and creativity of children through engaging exhibits, workshops, and events. We are dedicated to providing an inclusive, educational, and fun environment that supports the learning and growth of all children. Our mission extends beyond our walls as we strive to be a community hub for early childhood development, connecting with childcare providers, teens, young parents, and early childhood advocates.

Position Summary: 

As a Full-Time I-Crew and Admissions Lead , you will help create exceptional, engaging, and welcoming experiences for children and families throughout the museum, with a primary focus on Guest Admissions and creating a great first impression. You will be an expert in guest check-in procedures and memberships, train and coach Guest Admissions team members, maintain front desk visual standards and materials, and assist with executing membership promotions and other admissions initiatives. As a Full-Time Guest Admissions Lead Member, you will also work across the museum's hands-on exhibits, engage with guests, support daily operations, and assist with maintaining the Gift Shop, including restocking merchandise and keeping the space organized and welcoming. The mission of the Guest Admissions Lead is to ensure every guest has an exceptional and engaging experience from the moment they arrive, leaving Omaha Children's Museum excited to return again soon.

Key Responsibilities:

Front Desk Daily Operations

• Maintain a clean, organized, and professional Front Desk and lobby area throughout each shift. 
• Complete daily Front Desk opening and closing procedures and ensure all required checklists are completed. 
• Ensure all Front Desk policies, procedures, and service standards are followed consistently. 
• Monitor Front Desk supplies and inventory, communicate supply needs to management, and ensure necessary materials are available. 
• Monitor sticker inventory, restock supplies, replace daily admission stickers at the end of each day, and prepare the monthly sticker calendar before the current month ends. 
• Assist with field trip check-in, orientation, and organization.
• Oversee the Museum's Lost & Found process, including organizing and processing items each Tuesday. 
• Ensure the popcorn station is stocked, cleaned daily, and deep cleaned according to the established schedule. 
• Assist with restocking, organizing, and maintaining the Gift Shop, including maintaining appropriate merchandising standards.
• Maintain clean, organized, and appropriate storage areas for Front Desk, Gift Shop, and other related supplies. 
• Communicate equipment, maintenance, supply, or operational concerns to the appropriate leadership or department. 
• Assist with Front Desk preparation and operations for special events, member events, field trips, rentals, and other Museum activities.

Admissions & Membership

• Serve as an expert in Guest Admissions procedures, including guest check-in, ticketing, memberships, and other Front Desk operations. 
• Lead by example by providing exceptional guest service and maintaining a positive, welcoming, and guest-focused environment. 
• Train, coach, and support new and existing Front Desk team members. 
• Serve as a resource and point of contact for Front Desk staff regarding procedures, policies, and daily operations. 
• Communicate updates, announcements, and operational changes to Front Desk-trained staff and ensure they acknowledge and understand new information. 
• Lead or assist with Front Desk team meetings and trainings.
• Partner with the Guest Experience Manager and Senior Guest Experience Manager to ensure the Front Desk team remains informed and up to date. 
• Assist guests with memberships, including purchases, renewals, questions, and member benefits. 
• Support membership sales, promotions, renewals, and engagement initiatives. 
• Assist the Membership Coordinator with member events, special promotions, and other membership-related activities as needed. 
• Maintain Front Desk visual standards, signage, materials, and other guest-facing resources.

Support I-Crew Operations Throughout the Museum

• Actively engage with children and families to create fun, welcoming, and educational experiences throughout the museum.
• Individually interact with guests to provide a personalized experience and help meet their needs.
• Encourage children to explore, ask questions, and participate in hands-on learning through play.
• Ensure the safety of all guests and staff.
• Work with leadership to utilize play-based learning initiatives and create engaging interactions with guests.
• Address guest questions and concerns, as appropriate, and communicate with leadership when additional assistance is needed.

• Assist with training and mentoring new I-Crew team members 
• Assist leadership with additional projects, events, and responsibilities as needed. 

  Qualifications:

• High energy and enthusiasm for working with children and families
• Positive, friendly, and adaptable attitude that contributes to the success of Team OCM
• Desire and confidence to initiate conversations and engage with guests of all ages
• Willingness to actively participate in and encourage children's play and exploration
• Excellent communication skills when interacting with guests, children, families, and team members
• Sound decision-making and problem-solving skills
• High level of accountability.
• Ability to work effectively in a fast-paced, dynamic, and team-oriented environment
• Ability to learn new skills and gain knowledge of exhibits, programs, admissions, memberships, Gift Shop operations, and Museum procedures.
• Initiative and willingness to jump in and assist wherever needed
• Willingness to assist with training and onboarding new staff members.
• Ability to maintain organized, professional, and welcoming Front Desk and Gift Shop spaces.
• Previous customer service, retail, admissions, or leadership experience preferred.
• Commitment to attending and actively participating in required meetings and trainings.
• Previous customer service, food service, retail, or leadership experience preferred.
• Ability to train, coach, mentor, and provide constructive feedback to team members.

• Willingness to become First Aid/CPR certified and complete any required Health Department certifications
• Bilingual Spanish-speaking skills are a plus

 

Physical Qualification: 

• Stand and walk for extended periods to engage with visitors and program participants
• Navigate different areas of the Museum to assist visitors and ensure a positive experience
• Bend, stoop, and reach to conduct inventory 
• Climb small ladders as needed to conduct inventory, restock supplies, clean, and maintain exhibits.
• Perform repetitive tasks, including administrative work and designing resources using computer software programs
• Push or pull equipment, such as a small flatbed and wheeled cases
• Lift and carry items up to 20 pounds, including educational materials, art-making supplies, and cleaning products, as needed

Compensation :  Qualifications and experience will be considered in the compensation for this position.

Reasonable accommodations will be provided to qualified individuals in accordance with the applicable federal, state, and local law. If reasonable accommodation is needed to participate in the hiring process, to perform the essential functions of the job, and/or to receive other benefits and privileges of employment, please contact  View email address on us.fitly.work . 

To Apply 

Please follow the application steps on our website or submit your cover letter and resume via email to View email address on us.fitly.work, and include the job role in the subject line.