Voice Analytics Team Lead: AI-Driven Service Optimizer
Edward Jones
Edward Jones is seeking a Team Leader of Voice Analytics in Tempe, AZ to guide a team of analytics professionals. You will transform contact center data into insights, drive AI-driven service optimization, and lead a multi-time-zone group across platforms such as NiCE CXone Empower and Salesforce. The role emphasizes strategic vision, incident leadership, and coaching to build a culture of accountability and continuous improvement. #J-18808-Ljbffr Edward Jones
Vacancy posted 2 days ago
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