IT Support Specialist

Job Description

Job Description

Position Title: IT Support Specialist

Location: Fort Myers, FL

Salary Interval: Hourly, Paid Weekly

About Us

Modern Tek Solutions is locally owned and operated in Southwest Florida and is a leading provider of technology solutions, specializing in low voltage infrastructure and network services. We pride ourselves on delivering high-quality services to our clients, ensuring seamless communication and connectivity in today's fast-paced digital landscape.

Our Mission

To implement tailored and extraordinary modern-day technology, while achieving complete customer satisfaction in all of Florida.

Job Summary: 

The IT Support Specialist is responsible for supporting Modern Tek Solutions’ internal technology needs, including user support, devices, accounts, and core business systems. This role ensures employees have reliable access to the tools and technology required to perform their jobs efficiently and securely.

The IT Support Specialist focuses exclusively on internal IT support and does not provide customer-facing system support. This role works closely with the IT & Systems Lead and other IT team members to maintain internal technology standards and operational stability.

Responsibilities:

1. Provide day-to-day technical support for internal users, including troubleshooting hardware, software, and access issues.
2. Manage employee onboarding and offboarding related to IT systems, accounts, and devices.
3. Configure, deploy, and maintain laptops, phones, peripherals, and other IT equipment.
4. Manage user accounts, permissions, and access across internal platforms and systems.
5. Support internal business applications, collaboration tools, and productivity software.
6. Track, document, and resolve IT support requests in a timely manner.
7. Assist with internal system updates, upgrades, and maintenance.
8. Maintain inventory of IT equipment and assigned assets.
9. Follow internal IT standards, policies, and security best practices.
10. Escalate complex issues to the IT & Systems Lead or appropriate technical resources.

Qualifications:

1. 1–3 years of experience in an IT support, help desk, or technical support role.
2. Familiarity with Windows and/or macOS environments.
3. Certifications preferred, CompTIA A+, Network+, Security+, Linux+, Tech+, and Project+
4. Windows Server experience including deployment, patching, roles and services, backups, and operational best practices
5. Linux server experience including basic administration, services, patching, log review, and troubleshooting
6. Experience supporting common business software and collaboration tools.
7. Basic understanding of networking concepts and device connectivity.
8. Strong troubleshooting and problem-solving skills.
9. Ability to communicate technical information clearly to non-technical users.
10. Strong organizational skills and attention to detail.
11. Ability to manage multiple support requests and prioritize effectively

Physical Requirements:

1. Primarily office-based or remote work environment.
2. Ability to lift and carry up to 30 pounds.
3. Ability to sit, stand, and work at a computer for extended periods.
4. Ability to occasionally travel between office or job locations as needed.
5. Ability to work standard business hours with occasional after-hours support.

Additional Company Information: 

This is a full-time position offering:

• Paid time off
• Sick days
• 401K with 3% matching
• Medical, dental, vision, and long-term disability coverage
• Yearly profit-sharing bonus*

Modern Tek Solutions is an Equal Opportunity Employer and promotes a Drug Free Workplace.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. The company reserves the right to modify the description at any time or to reasonably accommodate individuals with disabilities.