Assistant Returns Liaison

Main purpose of the Assistant Returns Liaison role: This is a full time role for a candidate who will ensure that the company policies are upheld. Major Responsibilities: Essential Duties and Responsibilities include the following. Other duties may be assigned. Processing returns and keeping records for items that do not fall within our return policy guidelines Process and organize returned to sender parcels. Produce shipping labels for outgoing packages Provide feedback with, and help to create, systems and procedures for rejected returns processes Keep current with all new policy and procedures Coordinate and follow up with other departments to ensure problem resolution, and work together with other Customer Service team members to promote an environment of customer satisfaction Assist in other areas in department / other departments as needed Required Competencies: Expert knowledge of REVOLVE Clothing's return policy, and guidelines Strong customer orientation with desire and willingness to help. Strong verbal and written communication skills. Strong multitasking, prioritization and organizational skills for record keeping. Knowledge of apparel construction and fabrication and various fashion categories. Ability to work required overtime when business needs warrant. Able to navigate proficiently through multiple systems. Computer proficiency. Minimum Qualifications: High School Diploma Experience with Microsoft word and excel preferred Excellent communication skills Proficient in English 2+ years of warehouse or customer service experience preferred Physical Demands: While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment: While performing the duties of this Job, the employee is occasionally exposed to extreme cold and extreme heat. The noise level in the work environment is usually moderate.

ATTENTION:

After submitting your application, please check your spam folder for emails on your application status. Emails are sent from an ADP email address. The following job description contains representative examples of work that will be performed in positions allocated to this classification. It is not required that any position perform all of the duties listed, so long as primary responsibilities are consistent with the work as described. Roles and responsibilities can often be expanded to accommodate changing business conditions and goals, as well as to tap into the skills and talents of the individuals in the company. Accordingly, associates may be asked to perform duties that are outside the specific functions that are listed. #J-18808-Ljbffr REVOLVE