Universal Banker I

Job Description

Job Description

PURPOSE OF THE JOB

This position is responsible for performing routine branch operations and building long-term customer relationships by providing complete, efficient customer service. Assists with account maintenance functions and works closely as a team to ensure the bank maintains a high level of customer satisfaction. The Universal Banker I position responsibilities include teller operations and some basic maintenance requests for deposit accounts.

MAIN DUTIES OF THE JOB

• Promptly and accurately handles lobby, drive-thru, night deposit, or bank-by-mail customer transactions, according to Home Bank’s policies and procedures
• Cash handling, including but not limited to, counting, verifying, and packaging of coins and currency, daily balancing of cash drawer, assisting with ATM balancing and replenishment
• Assists with daily Vault duties, as needed, and may operate as vault custodian
• Process daily teller work ensuring debits and credits balance in accordance with established policies and guidelines
• Provide comprehensive, prompt, and efficient customer service in all transactions per policy and procedure
• Engage in conversations with customers to build relationships, determine financial needs and make recommendations
• Contribute to banking center success by achieving assigned branch and line of business referral goals
• Maintains a working knowledge of deposit and lending products and services offered by the bank with the ability to utilize systems in place for performing maintenance on deposit accounts, and enrolling customers in various services
• Clear and effective verbal, written and interpersonal communication skills, with the ability to carry out instructions and speak clearly to customers and employees
• Be self-directed/motivated with the ability to work independently or as part of a team with little to no direct supervision
• Operate as a mentor for newly hired/promoted team members in support of our Home Bank values
• Use good judgment, remain aware of potential fraud, and be discreet with confidential information
• Maintain a neat workstation and ensure that needed supplies are on hand and organized to present a professional environment
• Perform other duties as required or assigned by leadership

WHAT WILL YOU NEED TO SUCCEED

• High School diploma or equivalent
• General cash handling, sales and customer service experience; previous banking experience preferred.
• Good analytical and problem-solving skills including ability to diagnose, resolve or escalate a critical situation
• Ability to work expected Banking Center hours of operation, including Saturday (based on Market and location). Travel may be required.

HOME BANK IS AN EQUAL OPPORTUNITY EMPLOYER

GOOD CREDIT IS A MUST

CREDIT REPORT IS REQUIRED FOR EMPLOYMENT