Customer Account Specialist

Customer Account SpecialistDo your friends describe you as a "people person?" Do you have customer relations experience? Are you looking for a role that will give you an opportunity to learn account management, sales, and operations, and jump start your career with an eye to the next opportunity? Then you are ready to grow your best self here as a Customer Account Specialist.Here's what your day-to-day will look like. You'll build relationships with customers and collaborate with internal teams to solve challenging customer problems. You'll lean into our proven processes and innovative technology platform to manage shipments while growing your skills in operations, sales, and account management. As for the future, this role has multiple career paths, and we love to promote from within.On your next adventure, you'll:Build and develop relationships with customers to ensure continued partnershipCommunicate shipment updates proactively and accurately ensuring a customer centric approachAnalyze customer inquiries and provide quality and timely insights and updates to your customersProactively identify opportunities to improve operational efficiencyRespond to customers with a sense of urgency to provide an excellent customer experienceLeverage C.H. Robinson's global technology platform, Navisphere, to generate reports, analyze load data and exceed customer expectationsNetwork internally with Account Management, Operations, and Capacity teamsYou're a great fit if you have:High School Diploma or GED equivalentPrevious Customer Engagement ExperienceAbility to travel up to 5% (domestically)Even better if you:Value a diverse and inclusive work environmentHave basic proficiency in Microsoft Office Suite of ProgramsDisplay attention to detail, accuracy, and problem solvingExhibit demonstrated negotiation, collaboration, and influencing skillsHold a Bachelor's Degree from an accredited college or universityWe value an environment where you can grow by challenging yourself, and are supported with the potential for internal promotion – within Sales, Global Forwarding, Operations, Account Management or other areas – so you can discover new interests, develop your strengths, and reach your life goals. So what are you waiting for? Click that apply button.We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.Compensation Range $19.66 - $30.63 The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. EOE//Disabled/VeteranBenefits Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:Two medical plans (including a High Deductible Health Plan)Prescription drug coverageEnhanced Fertility benefitsFlexible Spending AccountsHealth Savings Account (including employer contribution)Dental and VisionBasic and Supplemental Life InsuranceShort-Term and Long-Term DisabilityPaid and floating holidaysPaid time off (PTO)Paid parental leavePaid time off to volunteer in your communityCharitable Giving Match Program401(k) with 6% company matchingEmployee Stock Purchase PlanPlus a broad range of career development, networking, and team-building opportunities C.H. Robinson