Call center representative

Job Overview Cherished Ceremonies Weddings specialises in creating beautiful and memorable wedding experiences. We are seeking a dedicated and empathetic Call Centre Representative to join our team in Tampa. As the first point of contact for our clients, you will play a crucial role in shaping their journey with us. The ideal candidate will be a compassionate communicator with a passion for providing outstanding customer service and a genuine interest in helping couples plan one of the most important days of their lives. This is a fantastic opportunity to join a supportive team in a joyous and rewarding industry. Company Details Company: Cherished Ceremonies Weddings Location: Tampa, Florida, United States Employment Type: Full-Time Salary: $26 - $39 USD per hour Responsibilities Handle a high volume of inbound calls and email enquiries from prospective and existing clients in a professional and timely manner. Provide accurate and detailed information regarding our wedding packages, services, and availability. Assist clients with scheduling appointments, making bookings, and processing payments securely. Listen to client needs and resolve any issues or concerns with patience, empathy, and a focus on finding a positive solution. Maintain precise and up-to-date records of all client interactions and transactions in our customer relationship management (CRM) system. Collaborate effectively with wedding planners and other internal teams to ensure a seamless and exceptional client experience. Proactively identify opportunities to improve our services and enhance the overall customer journey. Qualifications Proven experience in a customer-facing role, such as a call centre, customer service, or client relations. Exceptional verbal and written communication skills with a professional and friendly telephone manner. Strong interpersonal skills and the ability to build rapport with a diverse range of clients. Excellent organisational skills with a high level of attention to detail. Proficiency in using computers and familiarity with CRM systems is highly desirable. A positive attitude and the ability to remain calm and composed in a fast-paced environment. A demonstrable interest in the wedding or events industry would be a significant advantage. #J-18808-Ljbffr