People Systems & Analytics Manager

About Abby Care

Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving.

Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home.

Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide.

We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We're supported by top, mission-driven VCs to empower families throughout the country.

The Role

We are looking for a hands-on People Systems & Analytics Manager to lead the evolution of our technology at Abby Care. This is a full-time hybrid position based in San Francisco, CA .

At Abby Care, our mission is built on people, and it's powered by systems. As we scale nationwide, we need our technology to work as hard as our caregivers do. We are rapidly moving out of our early-stage workflows and preparing for the complexity of an enterprise-level workforce.

Reporting to the Director of People Operations, you will be the internal product owner for our entire People tech stack and the architect of our people data strategy. You aren't just a "system admin" or a "report builder"; you are the person who understands the interdependencies of our data.

We need a strategic builder who can manage what's here now while preparing us for what's coming next. You will ensure our current tools run flawlessly while leading the evaluation and potential implementation of enterprise-grade systems. Simultaneously, you will define how we use data to make decisions, turning raw information into the insights that will power our growth.

Key Responsibilities:

• Systems Roadmap and Product Ownership : Act as the primary architect for our People technology. You will define how our various people tech systems (e.g., for ATS, HRIS, Payroll, Benefits) connect, ensuring our tech stack scales ahead of our headcount.
• Workday Implementation Ownership : As the internal owner for our Workday implementation, you will serve as the primary architect and project lead for our transition to the platform. You will translate complex business requirements into scalable Workday configurations, ensuring that our data architecture supports long-term growth and high-integrity reporting
• Lead Systems Updates and Transitions : Lead the end-to-end lifecycle of system evaluations and systems implementations as needed. You will gather requirements, manage project timelines, and lead technical configurations to ensure any new tools / systems integrate seamlessly into our workflows.
• Integrations and Automations : Own the connections and integrations between our systems. You will be responsible for building and monitoring integrations that eliminate manual data entry, ensuring that information flows accurately and reliably between our various systems.
• People Data Strategy and Governance: Define the roadmap for how we collect, store, and use people data. You will determine which metrics matter (e.g., turnover, caregiver capacity, hiring) and ensure our data is structured, audit-ready, and compliant.
• People Analytics Strategy : Serve as the strategic lead for people analytics, collaborating with our Business Analytics Associate to develop data modeling, dashboards, and visualizations that will support our business. As part of this, you will design executive-ready dashboards and narratives that help leadership understand workforce trends and make informed decisions about our growth and our people.
• Process Optimization : You will identify manual bottlenecks in our operational processes (including processes like onboarding and offboarding) and design automated, scalable solutions to fix them.
• Cross-Functional Collaboration : Partner closely with key stakeholders to figure out what they actually need from our systems to be successful. You'll take those high-level requirements and turn them into a cohesive, scalable technical reality, ensuring our solutions are not just quick fixes, but compliant, integrated systems that support our people as we grow.
• Change Management and Enablement : Ensure our team actually knows how to use the systems you support and the tools you build. You will create clear, "down-to-earth" documentation and lead training sessions that drive high adoption and reduce user error.
• Vendor Management: Manage our relationships with third-party systems vendors and consultants. You'll hold them accountable for performance, manage renewals, and ensure we are getting the most out of our technology investments.

The Requirements:

• Experience : 8+ years of progressive HR Operations or Analytics experience, with at least 4+ years focused on People Systems and/or Data Strategy. You have thrived in a high-growth startup environment and/or a complex organization where processes had to be built or or significantly rebuilt to support scale.
• Systems Architect: You are a natural operator who understands how systems talk to each other. You have hands-on experience building, maintaining, and improving integrations (API, EDI, or flat-file) and don't mind getting into the weeds of calculated fields or logic-based workflows to get the job done.
• Data Strategist: You have a proven ability to think through data architecture. You know how to structure data so it's actually useful for long-term forecasting and analytics.
• Product Management Mindset: You don't just set up a tool or system; you own it and help it evolve. You can translate a messy business problem into a cohesive technical solution that is compliant, scalable, and actually works for the people using it.
• Data Integrity and Audit Readiness: You understand that in healthcare, data accuracy is critical. You have experience establishing data-validation rules and maintaining systems that are audit-ready.
• Clear Communication and Empathy: You are a clear, down-to-earth communicator. You can explain a complex system logic to a non-technical recruiter or a market leader with the same clarity and patience you use when advising the executive team on a tech roadmap.
• Operational Agility : You are comfortable working in the "gray." You can execute a manual process today while designing the automated solution for tomorrow. You are a problem solver who fixes operational debt rather than avoiding it.
• Vendor Partnership Expertise : Experience holding external vendors and partners we work with accountable. You have negotiated new contracts, renewals, and managed vendor relationships to drive performance and value.
• Modern Tech Stack Fluency: You thrive in a cloud-native environment. You are highly proficient in Slack and Google Workspace (G Suite), using them for rapid communication and real-time collaboration. You are comfortable navigating multiple SaaS platforms simultaneously and prefer agile, digital workflows over static files and email chains.
• AI Fluency: You are comfortable using AI tools to work smarter. Whether it's using AI to help audit large datasets, draft clear system documentation, or find more efficient ways to validate manual inputs, you look for ways to use technology to increase your impact.
• Implementation Experience: You have played a key role in (or led) the end-to-end implementation of a major enterprise-level HRIS or ERP. You know how to manage a project timeline, handle data migration, and configure complex business processes from scratch.

Benefits:

• Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work - full-time employees are eligible for an annual company performance bonus.
• Comprehensive health coverage that works for you. Choose from high-quality medical dental and vision options, including a $0 deductible PPO and a company-funded HSA, alongside employer-paid life and disability insurance.
• Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays.
• Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered).
• Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows.

We are an equal opportunity employer and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.

Our Values

1. Families First Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, "Would we want this for our own families?"
2. Urgency with Precision Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand .
3. Relentlessly Resourceful As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.
4. Purpose with Positivity We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.
5. Driven to Redefine What's Possible We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.