Customs Entry Writer Specialist

Job Description

Job Description

Hybrid: MUST reside in the US – NYC or surrounding area.

88 Pine Street, 11th Floor, New York, NY 10005

Who is OOCL Logistics?

A world-class provider of innovative logistics and supply-chain services and solutions, OOCL Logistics has an extensive network of more than 140 offices in over 40 countries. We focus on serving customers with global sourcing and supply-chain-management needs by creating value through our innovative end-to-end international logistics programs.

We are also an industry leader providing sophisticated transportation, warehousing and distribution services throughout Asia and Latin America, offering professional best in class 3PL and 4PL solutions. As a global company based in Asia, OOCL Logistics is exceptionally positioned to serve both international and domestic customers in the world's fastest-growing markets.

The Customs House Brokerage Department:

The CHB department oversees the customs entry clearance, duty, and import compliance areas of international shipping to facilitate seamless flow of the supply chain for importers. Our responsibilities include submission of import entries to CBP (U.S. Customs and Border Protection) through ACE, classification of merchandises, assistance in duty payments, and consultations to importers on CBP and PGA (Partner Government Agencies) regulations.

Requirements:

• Experience in a client-facing or support role (internships and part-time roles are welcome).
• Service‑oriented and diplomatic; patient, respectful, and reliable under time pressure.
• Excellent verbal, written, and interpersonal communication skills.
• Strong computer skills, including word processing, spreadsheet, presentation, and database applications.
• Exceptional attention to detail, analytical and problem-solving skills.

Main Job Duties, but not limited to:

• Deliver responsive, solution-based support to customers and internal stakeholders; communicate clearly and respectfully at all times.
• After training, proactively inform clients of shipment status and escalate complex issues to senior team members when needed.
• Review client shipping documents to verify completeness and accuracy; assess product compliance with CBP and PGA requirements; enter data accurately into ABI software.
• Communicate with CBP and PGAs to address issues, answer questions, and respond to CBP/PGA correspondences.
• Assist with special entries, including FTA ( F ree T rade A greements), Preferential Programs, Trade Remedies and appliable exclusions, TIB ( T emporary I mportation Under B ond), G.O ( G eneral O rder) entries, etc.

OOCL Logistics Benefits:

• Medical & Dental: 100% company-paid
• Vision coverage option
• 401(k) Retirement Plan + Pension Plan
• Generous PTO & Paid Sick Time, and Personal Days
• Paid Major Holidays
• Tuition Assistance (after 12 months)
• Employee Assistance Program
• Referral bonus

Glossary: Key Terms in Customs House Brokerage

- ABI (Automated Broker Interface): The EDI channel brokers/importers use to transmit entries and entry summaries electronically into ACE and manage payments (e.g., ACH). Most U.S. import entries are filed via ABI.

- ACE (Automated Commercial Environment): CBP’s modern Single Window platform for trade processing (manifests, cargo release, post‑release, exports, and PGA data). Trade users access ACE via the ACE Secure Data Portal (web) or EDI.

- CBP (U.S. Customs and Border Protection): The federal agency within DHS that protects the U.S. borders and facilitates lawful trade and travel while enforcing customs and trade laws.

- CHB (Custom House Brokerage): The regulated service (and team) that files import entries, pays/arranges duties, classifies goods, and communicates with U.S. government agencies on behalf of importers.

- EDI (Electronic Data Interchange): The machine‑to‑machine messaging standard used to file entries, entry summaries, manifests, and supporting documents in ACE.

- PGA (Partner Government Agencies): Federal agencies (e.g., FDA, EPA, USDA, FWS) that set product‑specific import requirements. ACE connects the trade community with CBP and these PGAs for required data/documents.

The annualized base salary for this position ranges from $50,000.00 to $55,000.00 excluding fringe benefits.  If hired at OOCL Logistics, the final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience.  In addition to those factors, we also consider internal equity as part of any final offer.  Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth.  All full-time employees enjoy these outstanding benefits, while in a safe, friendly, clean, business casual office environment.

All employment is contingent upon the successful completion of a background check.

OOCL Logistics is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. OOCL Logistics does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. For more information, we encourage you to visit us at