Shift Lead - Garrett Popcorn Shops

Shift Lead - Garrett Popcorn Shops - $21/hour

Key Responsibilities
•             Assist in the management of staff of approximately 5 to 30 team members
•             Assign tasks to Team Members
•             Supervise staff to ensure tasks are completed on time and to brand standards
•             Execute all opening and closing procedures
•             Deescalate any customer or Team Member concerns, keeping Shop Manager in the loop
•             Evaluate Team Member performance and provide training as necessary
•             Conducting pre-shift meetings and Shop meetings on consistent basis

Exceptional Customer Experience
•             Assists in creating a customer experience that delights and engages every customer and exceeds customer expectations
•             Help to ensure customer experience is aligned with brand values and personality
•             Make decisions from the perspective of the optimal customer experience

Strong Team Development and Support
•             Engage staff to ensure they are motivated and building strong customer relationships
•             Conduct real time coaching to continuously develop team members to reach their best
•             Consistently demonstrate appreciation and encouragement, leads by example

Operational Excellence
•             Ensure team members comply with company standards for time and attendance, product integrity, respectful of the workplace, and health and safety.
•             Ensure proper execution of all cooking procedures by Cooks
•             Manage the daily production levels and rotation to ensure guests are always receiving the freshest Garrett Popcorn possible.
•             During each shift, ensure Shop is visually beautiful, clean and well organized.
•             Approach challenges with a ‘make it happen’ mindset and reach out for support when necessary. 

Requirements
•             1 - 3 years of retail management experience
•             Excellent interpersonal and communication skills
•             Natural leadership abilities
•             Ability to problem solve and multitask
•             Knowledge of health and food safety regulations
•             A commitment to excellent customer service and engagement
•             Available for weekend, evening, and holiday hours
•             Physical requirements include the following:
o             Must be able to exert well-paced mobility for periods of up to eight hours in length
o             Must have the ability to lift 10 pounds frequently, and up to 50 pounds occasionally
o             Must have the stamina to work a minimum of 50+hours a week

Position Benefits
•             Competitive starting salary
•             Medical, dental and vision insurance plans
•             401K
•             Paid vacation
•             Quarterly bonus
•             Very happy and fun customers – totally priceless
•             Positive and caring leadership team