☀️ Operations Manager ????

Job Description

Job Description

Are you excited to take the plunge into a vibrant role as our **Operations Manager** at our plumbing shop? If you thrive in a fast-paced environment and have a zest for organization, customer service, and team leadership, we want to hear from you! ???? Let’s dive into what makes you the perfect fit for Action Craft Experts - A. C. E. Plumbing

### What We’re Looking For:

**1. Strong Administrative and Operations Management Background**

- **Office Management Pro:** With 3-5 years of experience, you’ve mastered the art of managing office operations, especially in plumbing and construction. ????️

- **Leadership Skills:** You’ve led an administrative team, from hiring to training, inspiring greatness along the way! ????

- **Organizational Wizard:** Keeping files tidy (both physical and digital) is your superpower! ????

- **Scheduling Ninja:** You juggle complex calendars like a pro—appointments, meetings, and technician schedules are all in your wheelhouse! ????

- **Vendor Whisperer:** Building fantastic partnerships with vendors and suppliers is your jam! ????

- **Budgeting Buff:** You manage office budgets like a champ, tracking expenses while optimizing costs without sacrificing quality! ????

**2. Industry Knowledge and Experience**

- **Plumbing Aficionado:** If you have experience in the plumbing or trade industry, that's a HUGE plus! You understand our customers’ needs! ????

- **Service Dispatch Dynamo:** Coordinating service calls and managing schedules is second nature to you! ????

- **Inventory Guru:** You’ve got a knack for managing tools and plumbing supplies like a pro! ????️

- **Compliance Champion:** You know the ins and outs of local, state, and federal regulations—safety first! ????️

**3. Customer Service and Communication**

- **CRM Connoisseur:** You’re experienced with CRM software, tracking customer interactions, and ensuring satisfaction—bonus points for knowing Service Titan! ????

- **Communication Whiz:** Strong communication skills shine through in your interactions with customers, technicians, and vendors—both verbally and in writing! ????

- **Conflict Resolution Expert:** Handling complaints and resolving issues with professionalism is your forte! ????

- **Friendly Phone & Email Etiquette:** You manage high volumes of calls and emails while keeping things friendly and efficient! ☎️

**4. Financial and Accounting Skills**

- **Bookkeeping Buff:** You have experience with bookkeeping, invoicing, and managing accounts payable/receivable. Familiarity with QuickBooks? Even better! ????

- **Payroll Pro:** Processing payroll and managing employee benefits is a breeze for you! ????

- **Financial Reporting Ace:** Generating reports and analyzing expenses is right up your alley! ????

**5. Technical Proficiency**

- **Office Software Whiz:** You’re skilled in Microsoft Office Suite or Google Workspace—whatever it takes to keep things moving! ????

- **Industry Software Familiarity:** If you know plumbing-specific software for scheduling and customer management, we want you on our team! ????️

- **Tech-Savvy Troubleshooter:** Tackling basic IT issues and adapting to new software is your forte! ????

**6. Leadership and Problem-Solving Abilities**

- **Decision-Making Dynamo:** Quick, informed decisions keep operations running smoothly—no problem is too big or small! ????

- **Team Collaborator:** Working closely with field technicians and management, you ensure everyone is aligned and motivated to achieve our goals! ????

- **Process Improvement Pro:** You identify inefficiencies and implement solutions that streamline operations! ????

- **Crisis Management Champion:** Emergencies don’t faze you! You tackle unexpected challenges with composure and efficiency! ????

**7. Personal Attributes**

- **Detail-Oriented:** Your strong organizational skills help you manage multiple tasks without missing a beat! ????

- **Time Management Guru:** You prioritize tasks like a pro and meet deadlines with ease! ⏰

- **Professional Demeanor:** You carry yourself with professionalism, especially in customer and vendor interactions! ????

- **Adaptability:** You’re open to new responsibilities and adapt to changing business needs with a smile! ????

- **Problem-Solving Mindset:** Proactively identifying and resolving issues is what makes you a true hero! ????

**8. Education and Certifications**

- **Educational Background:** A bachelor’s degree in business administration or management is preferred, but relevant experience can often outweigh formal education! ????

- **Certifications:** Certifications in office management, project management, or accounting are a plus—show us what you’ve got! ????

- **Industry Certifications:** Any plumbing or construction-related certifications (like OSHA safety training) would be a fantastic bonus! ????️

Above all, we're looking for top talent to take on the role of taking on all the backend tasks of the business. Someone who can communicate really well with the owner, catch the vision for the fast-growing young company, help set goals, keep the team on track to reach those goals, and be unique and innovative in how we accomplish this.

Someone not afraid to incorporate AI workflows and think outside the box to give us that edge over the competition. Someone who can see the latest trends, is fearless, and takes initiative in execution.

Someone with personality. This is construction, so someone who has a gritty side. ????

Having construction knowledge is a plus.

This role requires talking with vendors and sales at times. So, a positive upbeat personality is a huge bonus.

We might be looking for a unicorn but we will wait till we find one. ????

If you resonate with most of these qualifications and are excited about joining our motivated team, we want to hear from you! Your ambition and experience could make waves in our plumbing shop! ????????

This could be a part-time position to start. Till we get a good sample size of your skill set.

Pay DOE - We want to reward top talent after seeing a sample size.

**LinkedIn required. Please post your LinkedIn or make one if you don't have one. Applications without a LinkedIn will not be reviewed.

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