Sales Administrative Assistant

Job Full Description

Sales Administration Assistant


Hybrid possible after training period. Part time possible if interested.


Serving as a true extension of the sales team while leading a customer-focused sales administration and customer service function, this role supports sales growth, strengthens distributor relationships, and ensures consistent, high-quality customer experience across direct and distributor sales channels.


In this role, you will:

• Act as an extension of the sales team, supporting daily sales activities and enabling sales growth
• Support sales administration and customer service team supporting direct and distributor channels to ensure a consisten, high quality customer experience

• Follow established customer service standards, workflows, and communication practices that deliver consistent customer experience

• Own sales administration processes from quotation through order entry and invoicing
• Maintain accurate data and reporting using ERP systems and CRM tools
• Support sales reporting
• Strengthen distributor relationships and enhance long-term customer loyalty
• Serve as the key point of contact for customer and distributor issues, ensuring timely and effective resolution in coordination with internal teams

• Coordinate closely with manufacturing, engineering, logistics, and finance teams to support order fulfillment and customer needs

• Contribute to continuous improvement in sales support and customer service processes

About You:

• Proven experience in a customer service or sales administration role within a manufacturing environment

• Strong working knowledge of ERP systems
• Excellent communication, problem-solving, and organizational skills
• Ability to manage multiple priorities in a busy, deadline-driven environment

Customer-centric mindset with the ability to balance service, accuracy, and commercial priorities

Danbury, CT
2894
11 Lake Avenue Extension
Unit 102
Danbury, CT 06811