Business Operations Support Senior Associate

Business Operations Support Senior Associate

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

The Business Operations Support Senior Associate provides executive level administrative support for business processes tailored to the specific needs of the Business Unit. This role supports key operational functions such as client intake, contract administration, billing, etc., collaborating with firm Partners to ensures processes are executed efficiently, accurately, and in alignment with firmwide policies and BU goals. The ideal candidate is detail-oriented, organized, and committed to continuous improvement.

Key Responsibilities:

• Provide operational support across the project or engagement lifecycle, including proposal support, billing coordination, contract support, and data maintenance.
• Work with assigned partners and provide collaboration and follow up on their account portfolio WIP and Account Receivable.
• Maintain data accuracy and integrity across internal systems (e.g., D365, Workday, Icertis, SharePoint), supporting reporting and compliance needs.
• Assist in preparation and involvement in the monthly forecast and leadership team activities and meetings.
• Coordinate administrative support for client service teams, including scheduling, meeting logistics, and document preparation.
• Collaborate with internal teams and stakeholders to resolve operational issues, track deliverables, and ensure timely execution of tasks.
• Follow firm policies and risk protocols, escalating gaps in documentation, systems, or compliance when necessary.
• Support the development and editing of client-facing materials, including presentations, reports, and invoices.
• Assist in onboarding and training of Associates and new team members, sharing knowledge of tools, systems, and best practices.
• Contribute to process improvements and knowledge sharing by participating in team initiatives and cross-team collaboration.

Qualifications:

• 35 years of experience in administrative or operational support roles such as billing, contract management, or client intakepreferably within a professional services or consulting environment.
• College degree or equivalent professional experience.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with enterprise systems (e.g., Workday, Icertis, D365).
• Strong organizational and time management skills, with the ability to manage multiple priorities and deadlines.
• Excellent communication skills and the ability to work collaboratively across teams.
• Demonstrated ability to handle confidential information and work in fast-paced, deadline-driven environments.

• Self-motivated, detail-oriented, and adaptable, with a willingness to learn complex systems and improve processes.

We expect the candidate to uphold Crowe's values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Crowe is not sponsoring for work authorization at this time.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Crowe, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $45,000.00 - $92,600.00 per year.

Crowe provides professional services through two separate entities: Crowe LLP delivers audit and attest services, and Crowe Advisory LLC provides tax, advisory, consulting, and other nonattest services.

The Crowe Global network consists of more than 300 independent accounting and advisory services firms in more than 150 countries around the globe, making it one of the largest accounting networks in the world.* As independent members of Crowe Global, Crowe LLP and Crowe Advisory LLC serve clients worldwide.

*As of July 2026. Crowe LLP and Crowe Advisory LLC (and their respective subsidiary entities) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws.

Crowe LLP and Crowe Advisory LLC (and their respective subsidiary entities) does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.

Crowe will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

We are committed to a merit-based hiring process, evaluating all candidates consistently using objective, job-related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role's responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination.

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